Field Service Technician (F/M)

We are looking for a Field Service Technician (F/M) based in Belgium, ideally near Bruxelles/Gant.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>The Services Technician (F/M) will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.</p><p></p><p><b>Grow With Us - Your Responsibilities :</b></p><ul><li>Provide service and customer support during field and inhouse visits or dispatches</li><li>Manage all on site installation, repair, maintenance and test tasks</li><li>Diagnose errors or technical problems and determine proper solutions</li><li>Produce timely and detailed service reports</li><li>Ensure the timely and correct documentation of processes</li><li>Operate vehicle in a safely manner and use field automation systems</li><li>Follow all company&#39;s filed procedures and protocols</li><li>Cooperate with technical team and share information across the organization</li><li>Comprehend customer requirements and make appropriate recommendations / briefings</li><li>Contact customers concerning processes of the customer file</li><li>Build positive relationships with customers</li></ul><p></p><p><b>What will convince us :</b></p><ul><li>Technical degree in electrotechnics</li><li>Minimum 5 years of proven field service experience in the biotech or pharmaceutical industry</li><li>Ability to troubleshoot, test, repair and service technical equipment</li><li>Ability to work flexible shifts and to adapt to changing work schedules</li><li>High customer orientation</li><li>Team spirit</li><li>Familiarity with mobile tools and applications</li><li>Good command of spoken and written English</li></ul><p></p><p></p><p><b>About Sartorius </b></p><p></p><p>Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. </p><p></p><p>We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.</p><p></p><p>Join our global team and become part of the solution. We are looking forward to receiving your application. <br /><a href="https://www.sartorius.com/careers" target="_blank">www.sartorius.com/careers</a></p>