Field Service Technical Support

Job Posting Start Date 07-23-2025 Job Posting End Date<p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><span>Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.</span></p><p style="text-align:inherit"></p><p style="text-align:left">We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you. </p></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h2>Job Summary</h2></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><span>To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a </span><b><span>Field Service Technical Support (Virginia).</span></b></p><p></p><p><span>Reporting to the </span><b><span>Director, Field Applications </span></b><span>the </span><b><span>Field Service Technical Support (Virginia) </span></b> will be accountable for providing technical guidance and information to customers on a pre-sales and post-sales basis to enable delivery of design, fabrication, and assembly goals, per customers’ expectations.</p><p></p><p><b>Responsibilities:</b></p><ul><li>Uses technical knowledge of products and associated development tools to assist customers on complex issues.</li><li>Assists with the development of complex product roadmaps.</li><li>Develops and maintains ongoing relationships with product and business development teams.</li><li>Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications.</li><li>Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer.</li><li>Identifies and communicates existing and potential design issues both internally and externally.</li><li>Coordinates product integration efforts between component suppliers, Flex, and the customer.</li><li>Develops and presents technical seminars for customers and sales personnel to promote employers&#39; manufacturing capabilities, services, available technologies, manufacturing process and quality.</li><li>Works with customer representatives to coordinate vendor qualification surveys.</li><li>Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to manufacturing capabilities including design, fabrication, and assembly abilities.</li><li>Defines initial project/product scope and prepares project plans to meet customers&#39; expectations.</li><li>Prepares detailed project plans by documenting customers&#39; requirements and incorporating design and manufacturing capabilities to meet customers’ expectations.</li><li>Prepares and maintains required documentation.</li><li>May be required to sit at customer site.</li></ul><p><br /><b>Qualifications:</b></p><ul><li>Typically requires a bachelor’s degree in related field or equivalent experience.</li><li>Typically requires 6 years of related experience.</li><li>Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.</li><li>Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.</li><li>Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.</li><li>Impacts the near-term (quarterly/semi-annual) operational success of the function.</li><li>Creates functional processes or technologies.</li><li>Executes functional strategic plans and objectives at the site.</li><li>Demonstrates experience in leading major initiatives and provides input to those initiatives.</li><li>Exercises independent judgment using ambiguously defined procedures and policies; may propose/provide input to defining methods, standards, policies, and procedures.</li></ul><p></p><p>EC37</p><p style="text-align:inherit"></p><p style="text-align:left"><b>What you&#39;ll receive for the great work you provide:</b></p><ul><li>Full range of medical, dental, and vision plans</li><li>Life Insurance</li><li>Short-term and Long-term Disability</li><li>Matching 401(k) Contributions</li><li>Vacation and Paid Sick Time</li><li>Tuition Reimbursement</li></ul><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h2>Job Category</h2></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Design, Process &amp; Technology Engineering<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p><span>Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We&#39;re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email </span><a href="mailto:accessibility&#64;flex.com" target="_blank"><span><span><span><span><span><span><span><span>accessibility&#64;flex.com</span></span></span></span></span></span></span></span></a><span> and we&#39;ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).</span></p></div></div></div></div></div></div></div>