Field Service Engineer - UK, Ireland & Europe

Position Summary: We are on a quest for a hardworking initiative taker with a positive demeanour to commission, start-up, service and install our range of robotic laboratory automation, and other systems if required, on sites in the UK, Ireland and mainland Europe. Key Responsibilities: What will you do? 😎 - Commissioning, servicing, troubleshooting, repair and installation of instruments on customer sites mostly in the UK and EMEA. - Providing outstanding technical support – on-site and remotely. - Training customers on instrument operation and servicing. - Responsible for accurate inventory control of company property. - Undertake training in related products to allow for expanded service coverage. - Maintain electronic records of service visits and other enquiries and retain associated documentation. - Work with other departments as well as external contractors to ensure customer needs are met with efficiency and integrity. - Share experience and methodology of product services and applications with colleagues. - Contribute to knowledge-base to allow continued improvement of work efficiency and effectiveness. - Carry out other duties that may be considered vital to ensure efficient running of the service department.