Field Service Engineer - Riyadh

Field Service Engineers provide outstanding customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.

The FSE provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting. The FSE has the opportunity to drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. The FSE uses critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair instrumentation's provide training to our customers and verify the operational performance and data quality of systems in order to contribute to our overall team success.

Job Requirements Include:

Under minimal supervision, serve as lead to assigned customers; complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment. May assist and/or train less experienced Field Engineers

• Provide excellent and efficient customer service to Beckman Coulter’s customers, along with technical    training on products

• Repair, maintain, and install product line(s).

• Complete on-time and accurate Preventative Maintenance and Field Modification Instruction as needed

• Travel throughout the district territory, experiencing all the various places our instrumentation is utilized

• Document and report all repairs and product failures

• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal   service records in a timely  manner, ordering repair parts, and managing cycle times

• Help with the development of preventative maintenance procedures

• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business

• Instill customer satisfaction that is recognizable and valuable to the customer

• Stay compliant with the company’s standard background check, including a post-offer drug test.

• Strong time management and organization skills.

• Effective communication and customer service skills.

• Instill customer satisfaction that is recognizable and valuable to the customer

• Strong time management and organization skills.

Qualifications and Education Requirements

• Bachelor’s degree in biomedical engineering.

• 3+ years of experience diagnosing and repairing Biomedical and laboratory electronic equipment.

• Experience working with both internal teams and external customers.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.