Field Service Engineer ( North West London)

<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>JOB DESCRIPTION:</b></h2><div><p>Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company&#39;s commitment to improving patient care and lowering overall costs.</p><p></p><p>We’re pleased to offer an exciting opportunity for a <b>Technical Service Specialist</b> to join our team, responsible for the <b>North West London</b> area. The role includes <b>one weekend per month</b> as part of a rota.</p><p></p><p>As a <b>Technical Service Specialist</b>, you will play a key role in supporting Abbott’s diagnostics customers by ensuring fast, reliable and high‑quality technical service across your territory.</p><p>You will provide <b>first‑line service backup</b> to Abbott Ambassadors, resolving service interventions requiring <b>less than four hours of labour</b>, helping maintain service continuity and customer confidence.</p><p>Your responsibilities will also include planning and delivering <b>scheduled preventive maintenance</b>, supporting <b>instrument installations</b>, and contributing to the overall efficiency, performance and growth of the district.</p><p></p><p>Success in this role will be measured by your ability to consistently meet <b>service key performance indicators</b>, achieve high <b>customer satisfaction (NPS)</b>, and support <b>profitable and sustainable business growth</b> within your territory.</p><p>Knowledge, Skills and Abilities</p><p></p><p>To be successful in this role, you will bring a strong technical foundation combined with customer‑focused communication skills.</p><ul><li><p>Bachelor’s degree or equivalent qualification or experience required; an <b>Engineering degree</b> (medical, electrical, mechanical or medical technology) is preferred</p></li><li><p>Proven experience in a similar technical service role, supported by management and customer references</p></li><li><p>Strong ability to engage effectively with customers, particularly <b>laboratory staff and key stakeholders</b></p></li><li><p>Recognised <b>technical expert</b> for assigned product lines</p></li><li><p>Strong communication skills with the ability to explain technical concepts clearly and confidently</p></li><li><p>Demonstrated capability to <b>identify issues, drive root‑cause analysis and deliver effective resolutions</b></p></li><li><p>Confident user of <b>analytical tools and software</b> to support troubleshooting, reporting and decision‑making</p></li></ul><p></p></div><p><b>WHAT WE OFFER </b></p><p>At Abbott, you can have a good job that can grow into a great career.</p><p>As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.</p><p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><p><b>The base pay for this position is </b></p>N/A<p style="text-align:left"><span>In specific locations, the pay range may vary from the range posted.</span></p><p style="text-align:inherit">     </p><h2><b>JOB FAMILY:</b></h2>Field Services<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>DIVISION:</b></h2>CRLB Core Lab<p style="text-align:inherit">&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><h2><b>LOCATION:</b></h2>United Kingdom &gt; Maidenhead : Remote<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>ADDITIONAL LOCATIONS:</b></h2><p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>WORK SHIFT:</b></h2>Standard<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>TRAVEL:</b></h2>Yes, 75 % of the Time<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>MEDICAL SURVEILLANCE:</b></h2>Not Applicable<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>SIGNIFICANT WORK ACTIVITIES:</b></h2>Driving a personal auto or company car or truck, or a powered piece of material handling equipment<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><p style="text-align:inherit">     </p><p style="text-align:inherit">     </p>