Field Service Engineer Manager
Full-timeMANAGERField ServiceNeurology
$120K - $150K/yr(estimated)
Description
<meta><hr><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><b><strong style="white-space:pre-wrap;">Position: </strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Field Service Engineer Manager</span><br><b><strong style="white-space:pre-wrap;">Corporate Office: </strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">San Ramon, California </span><br><b><strong style="white-space:pre-wrap;">Relocation Assistance: </strong></b><span style="font-size:10pt;white-space:pre-wrap;">No (Local Candidates Are Encouraged to Apply and Will Be Given Preference)</span><br><b><strong style="white-space:pre-wrap;">Closing: </strong></b><span style="font-size:10pt;white-space:pre-wrap;">Continuous Recruitment. We are accepting and reviewing all qualified applicants who meet the minimum requirements which are listed in this announcement for consideration on an ongoing basis.</span><br><b><strong style="white-space:pre-wrap;">Application Screening Process:</strong></b><span style="white-space:pre-wrap;"> </span><span style="font-size:10pt;white-space:pre-wrap;">Your application will not be considered if you fail to meet the minimum qualifications listed below or do not submit a detailed cover letter and resume as required for the application screening process.</span><br><b><strong style="white-space:pre-wrap;">Salary: </strong></b><span style="white-space:pre-wrap;">$120,000–$150,000 per year. The successful candidate’s starting base pay will be determined using permissible, non‑discriminatory factors such as skills, experience, and geographic location. It is not typical for an individual to be hired at or near the top of the range for this role.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><b><strong style="white-space:pre-wrap;">Who You Are</strong></b><br><span style="font-size:10pt;white-space:pre-wrap;">The ideal person is a hands‑on technical leader who thrives in a small, fast‑moving scientific‑instrumentation company. They’re equally comfortable troubleshooting a precision instrument, coaching junior engineers, and calming a frustrated customer. They bring maturity, calmness, and a service‑first mindset.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><b><strong style="white-space:pre-wrap;">Job Responsibilities and Expectations</strong></b><br><i><em style="white-space:pre-wrap;">This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.</em></i><br><b><strong style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Leadership & Team Management</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Lead, mentor, and develop a team of Field Service Engineers and service support staff.</span></li><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Establish clear performance expectations, service standards, and professional development plans.</span></li><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Coordinate staffing, scheduling, and resource allocation to meet customer needs.</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><b><strong style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Customer Support & Service Delivery</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Oversee instrument installations, calibrations, preventive maintenance, and onsite/remote troubleshooting.</span></li><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Ensure timely and effective resolution of customer issues with a focus on high satisfaction and minimal downtime.</span></li><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Maintain strong relationships with key customers, acting as an escalation point for complex service cases.</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><b><strong style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Operational Excellence</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Develop and implement service processes, documentation, and best practices to improve efficiency and consistency.</span></li><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Manage service metrics, including response times, resolution rates, and customer satisfaction scores.</span></li><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Oversee spare parts inventory, RMA processes, and service logistics.</span></li><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Collaborate with Operations to ensure smooth coordination of repairs, replacements, and instrument shipments.</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><b><strong style="background-color:white;font-size:10pt;white-space:pre-wrap;"> </strong></b><b><strong style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Cross‑Functional Collaboration</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Work closely with Engineering to communicate field issues, product feedback, and reliability trends.</span></li><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Partner with Applications Science and Sales to support customer evaluations, demos, and post‑installation success.</span></li><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Provide input into product design improvements based on field performance and customer experience.</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><b><strong style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Compliance & Safety</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Ensure all service activities follow company policies, safety standards, and instrument handling procedures.</span></li><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;background-color:white;font-size:10pt;white-space:pre-wrap;">Maintain accurate service records, reports, and documentation.</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><b><strong style="font-size:10pt;white-space:pre-wrap;"> </strong></b><b><strong style="color:black;font-size:10pt;white-space:pre-wrap;">Performs Other Duties as Assigned.</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><br><b><strong style="white-space:pre-wrap;">Minimum Qualifications</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;font-size:10pt;white-space:pre-wrap;">5+ years of experience in field service engineering, preferably with scientific or analytical instruments.</span></li><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:black;font-size:10pt;white-space:pre-wrap;">2+ years of experience in a supervisory or team‑lead role.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:black;font-size:10pt;white-space:pre-wrap;">Strong troubleshooting skills in electromechanical systems, sensors, and precision instrumentation.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:black;font-size:10pt;white-space:pre-wrap;">Excellent communication and customer‑facing skills.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:black;font-size:10pt;white-space:pre-wrap;">Ability to travel domestically and internationally as needed.</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;"><b><strong style="white-space:pre-wrap;">Preferred Qualifications</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="font-size:10pt;white-space:pre-wrap;">Experience with viscometers, rheometers, or other fluid‑characterization instruments.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:10pt;white-space:pre-wrap;">Background in mechanical engineering, electrical engineering, physics, or related fields.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:10pt;white-space:pre-wrap;">Experience in a small‑company environment where flexibility and hands‑on leadership are essential.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:10pt;white-space:pre-wrap;">Familiarity with CRM or service management systems.</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;"><b><strong style="white-space:pre-wrap;">Physical Requirements</strong></b><br><i><em style="white-space:pre-wrap;">These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these on an as-needed basis.</em></i></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:black;font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="color:black;font-size:10pt;white-space:pre-wrap;">Ability to remain in a stationary position for extended periods while working at a computer or participating in meetings.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;font-size:10pt;white-space:pre-wrap;">Ability to operate a computer, keyboard, mouse, and standard office equipment.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;font-size:10pt;white-space:pre-wrap;">Ability to move within office and lab environments as needed for instrument handling or collaboration.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;font-size:10pt;white-space:pre-wrap;">Ability to occasionally lift, carry, or move equipment or materials weighing up to 50 lbs.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:black;font-size:10pt;white-space:pre-wrap;">Ability to travel for </span><b><strong style="color:black;font-size:10pt;white-space:pre-wrap;">onsite service visits, installations, and customer support.</strong></b></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;"><b><strong style="font-size:11pt;white-space:pre-wrap;">What We Offer</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">At RheoSense, you can build an excellent job that grows into a meaningful and rewarding career. Our comprehensive benefits and workplace culture include:</span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Financial stability through competitive compensation, performance incentives, and retirement plans</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Training and professional development to support long‑term career growth</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Health and welfare benefits, including medical, dental, vision, life insurance, and wellness programs</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Paid Time Off (PTO) to support work–life balance</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Paid parental leave for both maternity and paternity</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">401(k) retirement savings plan with a company match of up to 4%</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Employee stock ownership (ISO) opportunities</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">A collaborative, creat</span><span style="white-space:pre-wrap;">ive, inclusive, and engaging team environment</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">RheoSense is an equal‑opportunity employer and is committed to maintaining a diverse and inclusive workplace.</span></p>
<meta><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><b><strong style="font-size:18pt;white-space:pre-wrap;">About RheoSense, Inc.</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><b><strong style="font-size:10pt;white-space:pre-wrap;">RheoSense, Inc. (RheoSense)</strong></b><span style="font-size:10pt;white-space:pre-wrap;"> is a leading scientific instrumentation company specializing in high‑precision microfluidic viscosity measurement technology. Our innovative VROC® platform is trusted by researchers, engineers, and scientists across biotechnology, pharmaceuticals, materials science, and advanced manufacturing.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:7pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="font-size:10pt;white-space:pre-wrap;">We are committed to delivering accurate, reliable, and user‑friendly measurement solutions that empower our customers to accelerate discovery, improve product performance, and drive scientific advancement.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:4pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="font-size:10pt;white-space:pre-wrap;">At RheoSense, we foster a collaborative, fast‑moving environment where innovation, continuous improvement, and customer focus guide everything we do. As we continue to grow, we’re looking for talented individuals who are excited to contribute to cutting‑edge technology and make a meaningful impact in the scientific community.</span></p>