Field Service Engineer - LE Oxfordshire/Swindon

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Preferred Location: South UK, close to Oxford or Swindon

Responsibilities:

Field Service Engineer - Oxfordshire, UK

Responsible to deliver service activities including; Installation & related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, for Centrifuges/Incubators.

achieving:
- Satisfied customer becoming loyal customers
- Strong first time fix rates / short mean time to repair
- Lowest repeated call rates
Contributes to the overall success of Service Targets; Bookings, Revenues, Service Profit and Overhead Cost, while following all internal rules, processes and practices (as they are described).
Performs Service Activities in line with internal rules and customer regulations.

Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers’ expectation and making them successful by using TMO instruments.

Actively promote our contract products.
Always maintain a professional relationship with our customer base to foster customer dedication and address blocking issues to resolve critical tasks promptly.

Follow our ethical business conduct guidance.

Responsibility for managing the company’s assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.
Optimise their own work schedule by coordinating with all partners for service planning and the wider team.
Is responsible to report accurate and timely activities such as Field Service Reports, Expense Reports, etc.
Assures alignment of all activities at the customer site with the rest of Thermofisher and advising other departments of Thermofisher of important information with respect to our customers (e.g. information about new purchases to sales/lead generation).

Travel Requirements:

The area of responsibility will be UK south with occasional travel to other territories these include but not restricted to UK north, Ireland & EMEA North.

The need to support cross boarder customers is essential to a successful candidate.

Professional Requirements:

• Professional background in Electronics/Chemistry/Engineering or related subjects.

Experience of delivering service activities including; Installation & related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repairs.
• Excellent verbal and written communication skills, ability to work across all levels, functions and regions
• Excellent PC skills
• Excellent inter-personal, self-motivational and negotiating skills
• Driving License
• A keenly developed sense of drive, intellectual curiosity, technical proficiency and problem solving
• Take personal responsibility for tasks with a "get it done" mentality, including hands-on service activities and customer interaction
• A Willingness to travel within UK territory for day to day duties. and wider travel within EMEA for meetings, training and projects.
• Experience in a technical service function
• Demonstrate organizational skills with the ability to balance multiple tasks with different priorities and to coordinate the work of others

Preferred:
• Good Product Knowledge ideally of the ThermoFisher Scientific Products of Instrument and Enterprise Services
• Excellent English communication skills.