Field Service Engineer Imaging & Image Guided Therapy

Job Title

Field Service Engineer Imaging & Image Guided Therapy

Job Description

As a Field Service Engineer, you will be a vital part of our Norwegian service organization for Precision Diagnostics and Image Guided Therapy (PD & IGT). Your main focus will be on supporting our systems within cardiovascular modality, primarily in Oslo and around Norway.

Your role:

• Executing service activities such as regular preventative maintenance, emergency service, faultfinding, upgrades, installations and modifications, according to the relevant Philips’ quality standard policies 

• To have a holistic view of the system and it´s functional environment, with an eye for functions from both a technical and user perspective.

• Responsible for completeness and accuracy of service records with particular attention to test & verification results

• Timely and accurate submission of service data, job sheets, field problem reports and other relevant administrative tasks as assigned

• Responsible for using appropriate measurement equipment (electronic and analog) in a regular controlled cycle of calibration.

• Report customer feedback and follow-up relevant assigned quality & regulatory training in a timely manner.

• Serve as company liaison with customer on administrative and technical matters.

• Keep an open and attentive eye out for business opportunities that will contribute to both customer satisfaction and gross margin.

You're the right fit if you have:

• Relevant educational background within medical/electrical engineering – or similar

• 2–5 years of relevant experience within field service within a hospital environment

• Good at identifying and maintaining customer relationships and related contacts

• Independent and service-minded with a logical and methodical approach to problem-solving

• Fluent communication skills in both in English and Norwegian is a must

• Valid class B driving license with a willingness to travel

How we work together
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips
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• Discover our rich and exciting history.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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