BD Parata is currently seeking a Field Support Engineer in the Colorado Springs area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Key Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites

• Maintain equipment and proactively resolve potential issues to maximize uptime

• Train customers on operation and maintenance of pharmacy automation systems

• Respond to service requests within SLA requirements

• Collaborate with service teams to resolve complex technical issues

• Assist with new automation installations as needed

• Document issues and resolutions in Salesforce Field Service Lightning

• Provide product feedback to drive continuous improvement

• Work independently with minimal supervision
   

Requirements

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)

• Strong customer service orientation

• Proficiency with Windows operating systems and Microsoft Office

• Knowledge of computer networking, router/switch configuration, and file management

• Strong mechanical aptitude and ability to use hand tools for complex equipment service

• Experience with digital multi-meters and electrical testing equipment

• SQL knowledge a plus
   

Physical Requirements

• Daily car travel (average 4 hours per day) with occasional air travel

• Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally

• Stand for extended periods (up to 10-12 hours when necessary)
   

We Provide

• Fleet vehicle

• Corporate credit card for expenses

• Company laptop and phone

• Complete tool kit

• Comprehensive benefits package

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

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