Field Service Engineer

     

JOB DESCRIPTION:

About Abbott
 

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
 

Working at Abbott
 

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .

• Amazing health and wellness benefits and perks.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune 500.  
   

The Field Service Engineer (FSE) partners with customers / distributors to driving and coordinating all technical and administrative support activities including installation, repair, preventative maintenance, engineering change upgrades, troubleshooting and complaint resolution.

This position also serves as an engineering consultant during pre-and post-sales activities. The FSE will be expected to build and maintain strong relationships across district Service and Support teams, Marketing and Commercial to maximize sales growth, support instrument uptime and customer satisfaction.

Field Service Engineer will act as technical trainer to provide technical training to internal and distributor service team, including technical service specialist and FSEs. He / She is expected to participate actively in customer business review to assist the commercial team to drive customer retention and instrument utilization. He / She is responsible to develop and coach Abbott best practices and processes for the distributor service team and help them to succeed in their business.

Major Responsibilities

• Assist with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to customers, distributors, field application specialists and territory country managers.

• Provide on demand field service support to customers / distributors. Coordinate and prioritize service requests to establish best intervention method and ensure customers / distributor satisfaction.

• Establish and maintain relationships with customers / distributors to ensure their success utilizing Abbott products and services.

• Coordinate new installations and participate in large-scale installations that require facility inspections and instrument verification.

• Demonstrate technical competence while installing, upgrading hardware or software, repairing, and performing preventative maintenance for Abbott products in a defined territory.

• Troubleshoot instrument system problems through Abbottlink, telephone support, log file reading, or on-site client visitations.

• Provide effective problem resolution assistance to customers / distributors.

Education &  experience required

• Field Service Engineer - BSc Degree in Engineering, with minimum two years relevant professional experience (preferred) or

• BSc in Mechanical, Electrical or Biomedical Engineering (preferred)

• Professional experience of at least two years in the Clinical Diagnostics environment. (preferred).

• Knowledge of regulations and standards in IVDs and Biologics.

• Basic IT/networking knowledge

• Have an ability to troubleshoot and repair electromechanical instrument systems.

• A forward thinker who can prevent problems before they arise, flexible often dealing with ad-hoc queries from customers

• Ability to understand and troubleshoot software-based PC programs

• Ability to operate laboratory instrumentation including multi-meters, and data acquisition equipment.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Field Services

     

DIVISION:

AMD Molecular

        

LOCATION:

Australia > Doncaster : 666 Doncaster Road

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 50 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)