Job Description Summary

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer equipment and driving customer satisfaction through Service Excellence.

The focus for this role is: Invasive Cardiology.

This role will service all of Kentucky; southern Indiana.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. 

Job Description

This role is located in Kentucky and parts of Southern Indiana.

Relocation assistance is available

Roles and Responsibilities:

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer equipment and driving customer satisfaction through Service Excellence.

The focus for this role is:  Invasive Cardiology; IT/networking; telemetry; monitoring

This role will service all of Kentucky, southern Indiana.

Essential Responsibilities

• Working with experienced field engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

• Completing Preventative Maintenance and Functional Management Inspections.

• Ordering and managing repair parts cycle times.

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Maintaining tools and test equipment properly and ensuring they are calibrated.

• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

• Working with experienced field engineers on managing vendors] service delivery processes in compliance with GE Healthcare policies.

• Learning to utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

• Ability to answer service calls independently without assistance within 1 year of employment.

Qualifications/Requirements

• Associates degree in either Electrical Engineer, Engineering with a heavy focus in Electrical, or Biomedical Engineering Technology; or pursuing a Bachelo'rs degree with at least 3 years toward the program; or a High School Diploma/GED and 3 years of military experience in electronics, heavy mechanical repair or biomedical; or a High School Diploma/GED and 4 years or more of experience servicing electronic equipment Preferred

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner

• Experience as a GEHC field service intern

• Change agent and process oriented.

• Ability to show self-initiative and motivation.

• Experience interfacing with both internal team members and external customers as part of a solution-based service process.

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience troubleshooting and responding to customer concerns.

• GPA of 2.75 or higher

• Six Sigma trained/certified

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 

• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

 

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.