Field Engineering Specialist - Salt Lake City, UT

The Opportunity:

Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist you will:

• showcase your expertise in technical repair and installation for Roche assigned product lines

• offer valuable service to laboratory customers in your assigned territory

• provide  routine technical support, on-site service, repair, and installation of Roche products

• serve as a customer contact for technical and service-related issues and perform preventative maintenance

• diagnose and resolve mechanical, hardware, software, and system failures

• document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction​

Who You Are:

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience

• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking

• Successfully training or certification as defined by RD Services Leadership and policy

• Ability to travel, including some overnight travel, is required

Preferred Qualifications:

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required

• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry

• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential

Relocation benefits are not available for this job posting.

This is a field-based role. The territory will cover Colorado, Idaho, Montana and Utah. Candidate must live in Salt Lake City, UT. Travel Requirements: This position has up to 60% travel requirements. This includes overnight travel throughout the week; some holidays and weekends may be required.

The expected salary range for this position based on the primary location of Utah is $71,100 and $132,000 of hiring range.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

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