Field Engineering Specialist – Mass Spectrometry

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Engineering Specialist  – Mass Spectrometry

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact

on patient care.

The Opportunity:
Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist - Mass Spectrometry you will:

• Be the subject matter expert for our mass spectrometry instrumentation and showcase your expertise in technical repair for Roche produce lines.

• Responsible for onsite maintenance, repair and service of Roche mass spectrometry instruments 

• Handle complex customer and employee inquiries, resolving errors, complaints, and complex problems

• Diagnose and resolve mechanical, hardware, software, and system failures.

• Document all activities, contribute to quality improvement and focus on maximizing customer satisfaction

• Ensure adherence to internal processes, and training/support concepts while proactively introducing new ideas for optimizations and engaging in knowledge transfer across stakeholders

• Utilize digital service tools to effectively solve problems.

This is a national field-based role - the territory is the United States. 90% travel is expected for this position. This position offers potential international travel, including travel to various global locations to collaborate with cross-functional teams. Ideal candidate to live within Phoenix, AZ, Burlington, NC, or Raritan, NJ.

Who You Are:

Preferred Qualifications:

• 5+ years of progressive experience providing hardware installation, repair, and maintenance of LC-MS instruments in a clinical, manufacturing, or research setting

• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.

• Ability to learn and remain current on Roche solutions across various fields, including chemistry, immunology, molecular, life sciences, and IT solutions, while keeping up with industry trends.

• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Relocation benefits are available for this job posting.

The expected salary range for this position based on the primary location of Indianapolis is $78,100 and $145,000 of hiring range.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.
Benefits

 

 

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Phoenix. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.