Field Digital Tools Innovator
GE HealthCare
This listing was originally posted on GE HealthCare's careers page. Formulate is an equal opportunity job aggregator and is not involved in the hiring process. Where salary information is estimated, it is derived from BLS industry benchmarks and may differ from actual compensation.
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Partner with our DT/IT and service technology team to bring forward the Voice of the field in all our deployed digital tools.
Product Ownership & Strategy: Define product vision, value hypotheses, and prioritized backlog across OFS/FX2/Siebel/Service Cloud aligned to the transition toward ServiceMax.
Design for FELT Improvement: Lead genba discovery with FEs/FOCs; translate pain points into UX flows that eliminate steps/time—not just add features.
Delivery & Integration: Partner with DT/IS&I to ship secure, scalable releases; manage dependencies, data flows, and access/profile changes across platforms.
Change Management & Adoption: Build targeted enablement for ASLs/TSEs/FEs; measure adoption by region and intervene where fatigue is highest.
Data, Security & Compliance: Ensure data integrity and safe workflows during platform evolution; coordinate with Cyber/Identity and vendor interlocks when applicable.
KPI Stewardship: Instrument dashboards (Jobs‑Per‑Day, debrief delay, PM scheduling adherence, utilization, release quality); run monthly business reviews and post‑release learnings.
Stakeholder Leadership: Facilitate decisions across field leadership, operations, DT architects, dispatch/FOC teams, and HRBP/finance where needed.
Qualifications :
Internal GE HealthCare employee with a minimum of 5 years in IT/DT (product, platform, or integration) and direct exposure to field service operations.
Demonstrable expertise with Oracle Field Service (OFS), FX2, Siebel, and Service Cloud; working knowledge of the ServiceMax roadmap.
Proven record delivering end‑to‑end field workflows (scheduling/dispatch/work order/debrief) that reduce administrative time and increase adoption.
Strong stakeholder leadership across ASLs, TSEs, FEs, DT architects, dispatch/FOC teams; able to make trade‑offs and drive outcomes.
Data‑driven decision making; competency with instrumentation and KPI tracking (e.g., Jobs‑Per‑Day, debrief delay, PM scheduling adherence, utilization).
Excellent communication skills—able to translate technical constraints into field‑friendly solutions and crisp narratives for leadership.
Hands‑on experience in developing workflows and dashboards designed to help the Field Experience.
Experience with guided troubleshooting or resolution pathways and the controls required for IP/security.
Background in Lean/Genba methods and familiarity with SoT KPI frameworks.
Experience operating in matrixed, multi‑P&L environments; comfort with access/profile changes (Service Cloud/ServiceMax).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
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