At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.
We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams.
We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.
At QIAGEN, every day is an opportunity to make a real-life impact.
Join us, grow with us, and together, let's shape the future of biological discovery.
About the opportunity
This position is dedicated to supporting QIAGEN’s QIAstat-Dx instrument and chemistries in the field.
Support will include instrument installations, customer training, evaluation monitoring, routine customer follow up, on-site troubleshooting, product demonstrations, and other pre- and post-sale technical support in the assigned territory.
Your profile
- Bachelor’s degree in biological sciences or equivalent. Master’s degree in molecular biology or a related field desirable.
- 2-5 years of clinical lab experience, and/or 2-5 years within a field-based customer support function.
- Deep knowledge of wet lab molecular biology methods/techniques in a clinical lab setting. Some familiarity with NGS applications would be helpful.
- Experience with CRM software (particularly Salesforce.com) highly desirable
- A customer-facing personality, including the ability to build positive relationships and engage in scientific discussions with customers.
- Ability to effectively troubleshoot and solve customers’ technical problems by phone, email, webinar, and in-person.
- Ability to integrate both internal and field-based resources to find creative solutions to customer requests. Organized and able to work independently as well as on a team.
- Some project management experience is highly desirable.
- Ability to travel 70% with anticipated overnights of 40%.
- Territory: Texas (must be based near a major airport).
The estimated base salary range for this position is $90,000-$105,000. Compensation will be based on the candidate’s experience, skills, geographic location, and other job-related factors. In addition to base salary, we offer a total compensation package that includes a bonus plan and generous benefits.
Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.