Field Applications Specialist - Mass Spectrometry - Utah
Roche
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Field Applications Specialist – Mass Spectrometry - Utah
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
The Opportunity
As a Field Applications Specialist – Mass Spectrometry, you will be a key operational member of our Customer Support team, delivering high-touch technical and scientific execution for Roche’s automated mass spectrometry platform, the cobas i601, across customer laboratories in the region.
In this role, you will focus on post-sales technical success—bringing new i601 placements from installation through validation and full go-live status. You will work in close partnership with Lead/Principal FAS colleagues on complex account rollouts, while independently managing standard assay implementations, customer training, regulatory compliance support, and advanced technical troubleshooting.
As a Field Applications Specialist, you will:
Post-Sales Technical Implementation: Lead and assist with the technical onboarding, setup, and assay implementation of cobas i601 systems in customer laboratories. Ensure the platform and automated sample handling meet strict technical and performance specifications.
Account Collaboration: Partner closely with Advanced Applications Specialist team members on large or complex customer accounts—executing on account strategies, assisting in comprehensive workflow builds, and providing reliable scientific support.
Method Validation & Compliance Execution: Guide laboratory personnel through day-to-day assay validation and verification protocols (CLSI, CAP, CLIA). Assist customers in generating data packages required to meet regulatory compliance standards.
On-Site Analytical & Technical Troubleshooting: Serve as a dedicated on-site resource for resolving operational, software, and assay performance issues. Conduct root-cause analysis on analytical anomalies (e.g., peak resolution, matrix interference, calibration drift) to minimize system downtime.
Routine Account Management: Maintain strong working relationships with bench technologists, supervisors, and lab managers to drive consistent system utilization and high customer satisfaction throughout the product lifecycle.
Voice of Customer Escalations: Document product performance issues, user experience feedback, and workflow pain points, escalating trends to leads, technical support, and commercial teams.
Operational Excellence: Maintain accurate CRM records of all customer interactions, service activities, and technical cases. Complete administrative tasks (travel, expense reporting) in accordance with Roche guidelines.
This is a field-base role.
Travel: Overnight travel within the designated region is expected > 50% of the time, based on customer training and implementation schedules.
A company vehicle is provided with this position.
Who You Are
Bachelor’s degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor’s degree in Medical Technology, and/or relevant experience
3 years of previous experience in a clinical laboratory or IT in a clinical lab environment
Preferred Qualifications
2+ years of practical experience operating, maintaining, or troubleshooting LC-MS/MS platforms within a clinical, diagnostic, or analytical laboratory environment.
Solid baseline understanding of mass spectrometry fundamentals (LC-MS/MS, ionization, chromatographic separation, sample preparation, and basic quantitation).
Strong technical communication skills with the ability to instruct lab staff clearly on complex analytical workflows
Certifications / Degrees: Medical Laboratory Scientist/Technologist (ASCP/AMT), or Master’s degree in a relevant scientific field.
Regulatory Understanding: Familiarity with clinical laboratory regulatory requirements (CLIA, CAP, CLSI guidelines) as applied to assay verification and validation.
Automation Experience: Hands-on experience with automated liquid handling systems, integrated sample prep, or automated clinical chemistry/immunoassay analyzers.
Collaborative Mindset: Proven track record of working effectively in a team environment, partnering with senior team members, and taking direction on strategic account plans.
Problem-Solving Skills: Strong analytical approach to resolving instrument and assay issues efficiently.
Relocation benefits are not available for this job posting
The expected salary range for this position based on the primary location of Utah is $69,600.00 - $129,200.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
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