Family Support Educator, Lead - West

Seeking talent near: San Diego, CA; San Francisco, CA; Portland, OR; Seattle, WA; Phoenix, AZ; Dallas, TX

Position Summary: 

The Family Support Educator - Lead is responsible for leading and providing expert field-based leadership to assigned geographical team of Family Support Educators (FSEs).  The Rare Disease Family Support Educator Lead is a field-based position that provides leadership support to the Family Support Educator team, who serve as a dedicated point of contact to Rett families for their on-label clinical education related questions about disease state and product education. They ensure alignment and collaboration across all key stakeholders to meet the Family Support Educator objectives.

This is a field-based position requiring up to 70% travel.

Primary Responsibilities:

• Lead a team of FSEs and ensure they successfully educate on disease state, product, and ongoing therapy management
• Lead execution of strategic and tactical initiatives
• Serve as the primary escalation point for FSE issues; primary point of contact for Regional Directors, National Sales Director, AIR team, MSL team and Case Management/Hub leadership
• Ability to lead internal teams to achieve common goals; internal teams including sales, Hub Leadership, and other commercial functions
• Possess expert knowledge, and provide insights to internal stakeholders including, but limited to, training leads, marketing partners, advocacy, medical and leadership, in an effort to develop tools and resources to address educational gaps, enhance disease state education, and therapy management strategies to patient families/caregivers
• Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs, such as Hub-related and Patient Assistance Programs, and ambassador speaker programs, etc.
• Ability to establish meaningful relationships with local, regional and national advocacy groups
• Successfully and independently identify education messaging needs, and work to develop and gain approved compliant plans for resolution, while leading and managing a cross-functional team to execute
• Collaborates with the Rare Disease National Director to:
  • Develop and execute training and onboarding of new FSEs; with support from Acadia’s training teams
  • Design and implement strategic Patient Support Services initiatives
  • Manage the inception and evolution of the FSE team as the role develops and the business needs and market evolve
  • Develop and drive appropriate metrics to measure performance and communicate those metrics to internal stakeholders
• Develops and mentors team members to support individual and team success
• Oversee and guide a variety of personnel actions including, but not limited to, hiring, performance management and promotions
• Ensures that all actions are in compliance with Acadia policies and values

Education & Experience:

• Bachelor’s degree and targeting eight (8) years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with access and reimbursement; MBA is a plus.
• Must possess a minimum of three (3) years of recent leadership experience, including demonstrated responsibility for leading teams, driving performance, developing talent, and achieving organizational objectives.
• Rare Disease, new product launch, Advocacy, Medicaid and Medicare expertise strongly preferred, with a strong background and understanding of the field environment in the healthcare industry.
• Equivalent combination of relevant education and applicable job experience may be considered.

 

Required Skills:

• Experience leading a team to achieve organizational goals
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
• Experienced in patient/caregiver education strongly preferred
• Exceptional organizational and time management skills
• Strong understanding of market access landscape including, patient services programs, and commercial/government plans
• Demonstrated New Product Launch success
• Strong background and understanding of field environment in healthcare industry
• Rare Disease experience strongly preferred
• Advocacy experience strongly preferred
• Understand HIPAA rules and regulations related to patient privacy
• Strong written and verbal communications as well as presentation skills
• Ability to manage expenses within allocated budgets
• Adaptable and open to an environment of change
• Must be a fast learner, flexible, and able adjust quickly
  • Must be able to manage cross-functional communication internally (SP/Hub leadership, National Account Managers, Patient Access Managers, MSL, Advocacy) and externally among a diverse set of customers (physician, nurse, hub/SP  vendor, patient family)
• Demonstrated history of successful cross functional collaboration
• Ability to travel up to 70%
• Employee must be able to meet any third-party requirements as well as additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting.

 

Scope: 

Provides guidance to subordinates and/or manages department section, to achieve goals in accordance with established policies and to meet schedules and/or resolve problems.  Establishes own operational objectives and work plans with senior management review.  Selects methods, techniques, and evaluation criteria for obtaining results. Works on issues where analysis of situations or data requires an in-depth knowledge of functional area objectives and their impact on, and interaction with, other functions within the organization. Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities.

 

Physical Requirements:

This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication both in a standard office environment and while working independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds.  This position requires the ability to travel independently overnight and/or work after hours as required by travel schedule or business needs.

 

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