External Engagement Coordination Partner (Contract Management)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Opportunity

As an External Engagement Coordination Partner, you bring a profound compliance expertise with you and will provide support to the Roche Network in the very key area of Healthcare professional engagements, and Patient Partnership for Healthcare Organizations (HCOs) and Patient Organizations. You will be working closely with Global Organizations to ensure Events with Healthcare professionals are conducted in an ethical and compliant way. 

As a team member of the External Collaborations Enablement Team, in your role, you will actively drive and facilitate the E2E Compliance Process Oversight, Improvement, Monitoring and Execution. You will partner with Roche internal partners and external customers for the engagements within your responsibility and you will ensure that all Healthcare Professional (HCP) and Patient-related engagement steps are effectively and efficiently managed and related transfers of value are executed on time, in high quality and in line with all compliance rules and regulations.  

• Compliance Expertise and Advisory: Provide expert compliance advice to senior leaders and ensure adherence to global and local regulations during external engagements.

• End-to-End Compliance Management: Manage HCP/HCO and patient engagement processes, including FMV calculations, compliant ToV transfers, purchase order creation, invoice reconciliation, and timely reporting of Actual Spend.

• Global Interaction and Approvals: Collaborate with Diagnostics compliance offices to determine FMV, hospitality restrictions, and secure necessary approvals for engagements.

• Contract Management: Draft, review, and finalize contracts while ensuring accuracy, resolving discrepancies, aligning stakeholders, and maintaining secure storage of executed agreements.

• Customer Service and Support: Provide exceptional service by addressing compliance-related questions, guiding stakeholders, tracking engagement processes, and ensuring timely, quality execution.

• Process & Capability Development: Partner with Compliance and Procurement to enhance workflows, address deviations/CAPAs, and improve the external engagement process across the organization.

• Inspection and Audit Preparation: Support documentation preparation for inspections and audits.

Who You Are

• Education & Experience: Bachelor’s degree required, with 5+ years of experience in Customer Relations, Contract Management, Procurement, Finance, or related fields.

• HCP/HCO Expertise: Extensive experience engaging with HCPs/HCOs and patient communities, with knowledge of Pharma collaboration types.

• Contract & Compliance Knowledge: Proficient in contract drafting/management and healthcare compliance with external reporting expertise.

• Project & Process Management: Strong skills in project management, organizational excellence, transformation of complex processes, and attention to detail.

• Systems Proficiency: Experience with tools like iHCP, MyBuy, SAP, and MDMS for approval and compliance processes.

• Interpersonal & Stakeholder Skills: Exceptional skills in networking, stakeholder management, negotiation, communication, and navigating matrix environments.

• Mindset & Integrity: High ethical standards, cultural awareness, continuous improvement focus, and agile methodology proficiency.

In exchange we provide you with

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career. 

• Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. 

• Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/dpn4candidates  

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.