Executive Director/Vice President, Patient Services Lead - Market Access Field

Stoke Therapeutics·
Bedford, Massachusetts, United States
6d ago
SeniorCommercialRare DiseasesRNA Therapeutics
$282K - $331K/yr(estimated)

Description

<div class="content-intro"><p><strong><u>About Stoke:</u></strong></p> <p>Stoke Therapeutics (Nasdaq: STOK) is a biotechnology company dedicated to restoring protein expression by harnessing the body’s potential with RNA medicine. Using Stoke’s proprietary approach, the company is developing antisense oligonucleotides (ASOs) to selectively restore naturally occurring protein levels. Stoke’s first medicine in development, zorevunersen, has demonstrated the potential for disease modification in patients with Dravet syndrome and is currently being evaluated in a Phase 3 study. Stoke entered into a strategic collaboration with Biogen in 2025 to develop and commercialize zorevunersen for Dravet syndrome. Under the collaboration, Stoke retains exclusive rights for zorevunersen in the United States, Canada, and Mexico; Biogen receives exclusive rest of world commercialization rights</p> <p>STK-002 is Stoke’s proprietary antisense oligonucleotide (ASO) in clinical development for the treatment of autosomal dominant optic atrophy (ADOA), the most common inherited optic nerve disorder. STK-002 has been granted orphan drug designation by the FDA. A Phase 1 study (OSPREY) of STK-002 in people with ADOA is now underway. The company is also conducting early research in Syngap1, a severe and rare neurodevelopmental disorder, in collaboration with Acadia Pharmaceuticals.</p> <p>Stoke’s initial focus is on diseases of the central nervous system and the eye that are caused by a loss of ~50% of normal protein levels (haploinsufficiency). Proof of concept has been demonstrated in other organs, tissues, and systems, supporting broad potential for the Company’s proprietary approach.</p></div><p><strong><u>Position Purpose:</u></strong></p> <p>The Executive Director/Vice President, Patient Services Lead – Market Access Field will be responsible for developing and leading Stoke’s patient support program for the company’s first commercial launch. This leader will design, implement, and oversee a comprehensive suite of patient and provider support programs that ensure timely, sustained, and compliant access to therapy.</p> <p>Reporting to the Vice President of Market Access, this leader will be responsible for establishing a best-in-class PSS model that integrates external vendors and an internal team of case managers. This individual will oversee the patient access journey — from benefits verification to onboarding, reimbursement support, and ongoing adherence — while ensuring compliance and operational excellence.</p> <p>This is a highly visible role that will shape the patient access model and culture for a rare-disease company bringing its first therapy to market.</p> <p><strong><u>Key Responsibilities:</u></strong></p> <p><strong>Strategy & Program Development</strong></p> <ul> <li>Design and lead the U.S. Patient Support Services strategy aligned with corporate and market access goals.</li> <li>Build a comprehensive patient access ecosystem, including:</li> <ul> <li>Benefit verification and prior authorization support</li> <li>Reimbursement and coverage education</li> <li>Patient onboarding and case management</li> <li>Financial assistance (copay and PAP programs)</li> <li>Specialty pharmacy coordination and data integration</li> </ul> <li>Develop KPIs and success metrics to measure and optimize program performance.</li> </ul> <p><strong>Team Leadership & Organizational Build-Out</strong></p> <ul> <li>Build and lead a team of internal Case Managers and Nurse Educators responsible for direct patient and caregiver support, onboarding, and ongoing case coordination, and compliant clinical education regarding therapy administration and ongoing treatment.</li> <li>Recruit, train, and coach the patient services team to deliver empathetic, compliant, and efficient support.</li> <li>Develop policies, workflows, and quality standards to ensure a consistent, high-touch experience for every patient.</li> <li>Foster a culture of collaboration, accountability, and operational excellence within the PSS team.</li> </ul> <p><strong>Vendor Management & Operations</strong></p> <ul> <li>Lead the selection, contracting, and management of key patient support vendors (e.g., HUB provider, copay vendor, PAP administrator).</li> <li>Oversee daily operations, ensuring timely patient onboarding, high service quality, and compliance with SLAs.</li> <li>Ensure effective data flows between PSS vendors, specialty pharmacies, and internal systems.</li> </ul> <p><strong>Cross-Functional Collaboration</strong></p> <ul> <li>Partner closely and compliantly with all appropriate Field Teams, Distribution, and Commercial Operations to ensure a seamless patient access journey.</li> <li>Work with Legal, and Compliance to ensure all patient support activities are compliant with applicable laws, regulations, and company policies.</li> <li>Collaborate with Commercial Operations to generate actionable insights from PSS data.</li> </ul> <p><strong>Patient-Centric Design</strong></p> <ul> <li>Infuse patient and caregiver feedback into program design to create a differentiated rare-disease experience.</li> <li>Partner with Patient Advocacy to ensure alignment between patient support offerings and community needs.</li> <li>Support the development of educational materials and communication strategies for patients, caregivers, and providers.</li> </ul> <p><strong>Compliance & Quality</strong></p> <ul> <li>Ensure all programs and communications adhere to FDA, OIG, and industry compliance standards.</li> <li>Maintain up-to-date SOPs governing patient support operations and vendor relationships.</li> <li>Support ongoing audits and risk assessments related to patient services.</li> </ul> <p><strong><u>Required Skills & Experience: </u></strong></p> <ul> <li>12+ years in patient support, reimbursement, or market access functions within biotechnology or specialty pharmaceuticals; experience in rare disease or ultra-orphan therapies strongly preferred.</li> <li>Bachelor’s degree required; advanced degree (MBA, MPH, or related) preferred.</li> <li>Proven ability to build patient access programs from the ground up and manage vendor-based operations.</li> <li>Deep understanding of hub operations, copay/PAP design, data integration, and compliance frameworks.</li> <li>Entrepreneurial, hands-on leader comfortable operating in a lean, fast-paced environment.</li> <li>Strong operational and project management skills</li> <li>Excellent cross-functional collaboration and communication</li> <li>Analytical thinker with a passion for improving patient access and experience</li> <li>Demonstrated commitment to compliance and patient privacy</li> </ul> <p><strong><u>Location(s): </u></strong></p> <p>Stoke is located in Bedford, MA and will be moving to a new location in Waltham, MA by the end of 2026.  This position is a field-based position.</p> <p><strong><u>Travel:</u></strong></p> <p>This position will require approximately 20% travel.</p> <p><strong><u>Compensation & Benefits:</u></strong></p> <p>At Stoke Therapeutics, we are committed to offering a comprehensive, competitive and thoughtfully designed total rewards program.</p> <p>The anticipated salary range for this role at the Executive Director level is $282,000 - $331,000 and at the Vice President level is $325,000 – 365,000. The final offer will be determined based on a variety of factors, including role scope, experience and qualifications, education, market benchmarks, internal equity, and geographic location. In addition to base salary, Stoke offers an annual bonus and equity participation.</p> <p>Our benefits package includes medical, dental and vision insurance; life, long- and short-term disability insurance; paid parental leave; a 401K plan with company match, unlimited vacation time, tuition assistance and participation in our Employee Stock Purchase Program (ESPP).</p><div class="content-conclusion"><p><strong><u>Culture & Values:</u></strong></p> <p>At Stoke, we believe that innovation, the ability to successfully advance our ground-breaking science and having fun as a team are enhanced by being together in person, at least periodically. We allow for flexibility in work arrangements that balance individual’s needs and preferences with the needs of our business and our desire to foster a culture of collaboration and innovation.</p> <p>Our values guide our work to deliver meaningful medicines for people who need them. We are committed to being true to ourselves, to our colleagues, and to the people with severe diseases who are counting on us. We embrace diversity within a unique culture that is defined by our values. Our employee-led Diversity, Inclusion, and Belonging (DIB) Committee underscores the importance of DIB to who we are and what we do. </p> <p><strong>Interested candidates: Please visit Stoke’s website to learn more and apply directly to the position listed on our Career Center:</strong></p> <p><a href="https://www.stoketherapeutics.com/careers/">https://www.stoketherapeutics.com/careers/</a></p> <p>For more information, visit https://www.stoketherapeutics.com/.</p> <p>All applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, physical or mental disability or protected veteran status.</p> <p>Stoke participates in E-Verify.</p></div>
Stoke Therapeutics

Stoke Therapeutics

BIOTECHNOLOGY

Antisense Oligonucleotide Medicines

LocationBEDFORD, MA
Open Jobs18
Gene Therapy
View Company Profile

Pipeline

Experimental: Device InterventionN/A
STK-001 - Single Ascending DosesPhase 1/2
zorevunersenPhase 2
MilrinonePhase 2
zorevunersenPhase 3