Executive Director, IT Service Management
Labcorp
This listing was originally posted on Labcorp's careers page. Formulate is an equal opportunity job aggregator and is not involved in the hiring process. Where salary information is estimated, it is derived from BLS industry benchmarks and may differ from actual compensation.
Labcorp is seeking an Executive Director, IT Service Management to join our team at our Durham, NC location.
Location: Burlington, NC or Durham, NC.
Applicants who live within 35 miles of either the Burlington, NC or Durham, NC location will follow a hybrid schedule. This schedule includes a minimum of three in office days per week at an assigned location, either Burlington or Durham, supporting both collaboration and flexibility.
Work Schedule: This is a full‑time, exempt (salaried) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone.
Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.
Job Responsibilities
ITSM Strategy & Governance
ServiceNow Platform Ownership
Configuration Management & CMDB
Incident & Major Incident Management
Problem Management
Change, Release & CAB Leadership
Service Desk & Tier 1 Operations
IT Asset Management (ITAM)
Leadership & Collaboration
Minimum Qualifications
Preferred Qualifications
Skills & Competencies
Additional Job Standards
The Executive Director of IT Service Management (ITSM) is a senior technology leader responsible for defining and governing enterprise ITSM capabilities. This role develops and advances the ITSM strategy, leads operational execution, and ensures the delivery of stable, scalable, and business‑aligned IT services across the organization.
This leader owns the enterprise ITSM framework—including Incident, Major Incident, Problem, Change, Release, Asset, and Configuration Management—and drives operational maturity through automation, data quality, technology alignment, and AI‑enabled service delivery. The role partners with Infrastructure, Applications, Security, Digital Workplace, and Business stakeholders to enhance service reliability, transparency, and customer experience.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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