Description

Job Description Summary

-Provide administrative support and purchasing expertise to ensure the timely provision of services for effective and efficient maintenance

Job Description

Major accountabilities:

General administrative support: Deals with complex administrative and organizational assignments independently and takes care of general administrative tasks.
Involved in strategic planning processes.
Interaction: Informs, advises and supports the team and associates from outside the team on processes, guidelines services that are specific to the department.
Accommodates customer’s specific needs.
Work processes in own area of responsibility: Initiates new processes or modification of processes and coordinates the introduction of new or modified processes.
Handling of administrative projects: Acts as project coordinator/manager for administrative projects (design, planning, implementation, communication, etc.) -Supervisory tasks: Mentors temporary employees or apprentices or assumes a limited project coordination/management role.
Proactively engage stakeholders to ensure that on site client’s expectations are met through high levels of customer service -Effectively manage service vendor to ensure an on time deliverable system.
24/7 emergency call support and site attendance is required.
Flexibility and ownership of the overall operations.
Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Key performance indicators:

Enhance operational effectiveness and efficiency -Consistently monitor and control the quality of performance -Reduce operational costs -Maximize asset value and extend asset life cycle

Minimum Requirements:
Work Experience:

Skills:

Languages :

Skills Desired

Executive Assistant / Coordinator