Especialista Técnico L2

<p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.</p><h3></h3><p></p><h3>The Position</h3><p><b>The Opportunity</b></p><p></p><p><span><span>As an </span><b><span>Application/Technical Specialist</span></b><span>, you join our</span></span> <span>CEAC division</span> <span><span>providing high-level cross-border support to customer laboratories across LATAM</span>. </span><span><span>You play a vital role in our mission to innovate and ensure access to healthcare for generations to come</span></span><span>. </span><span><span>In this role, you leverage your expertise to deliver world-class technical and application solutions</span></span><span>.</span></p><div></div><p></p><ul><li><p><span><span>Provide expert technical support to Field Service Representatives and second-level support to customers across regional affiliates</span></span><span>.</span></p></li><li><p><span><span>Resolve complex inquiries and complaints, escalating critical cases to the PMQ when necessary</span></span><span>.</span></p></li><li><p><span><span>Identify and troubleshoot malfunctioning electro-mechanical equipment or software applications through remote access and data investigation</span></span><span>.</span></p></li><li><p><span><span>Conduct high-impact staff training and support customer workshops to ensure product excellence</span></span><span>.</span></p></li><li><p><span><span>Review and adapt training materials to maintain the highest standards of knowledge transfer</span></span><span>.</span></p></li><li><p><span><span>Participate as a Subject Matter Expert (SME) in regional substreams and special projects</span></span><span>.</span></p></li><li><p><span><span>Document technical issues and customer feedback to support continuous improvement and product development</span></span><span>.</span></p></li><li><p><span><span>Provide on-site service support for critical business or customer circumstances when first-line support requires escalation</span></span><span>.</span></p><p></p></li></ul><h3><b>Who you are</b></h3><ul><li><p><span><b><span>You</span></b><span> hold a degree in Biomedical Engineering, Electronics, IT, or a related technical field (for Technical roles) or Biology, Microbiology, or Health Sciences (for Application roles)</span></span><span>.</span></p></li><li><p><span><b><span>You</span></b><span> possess foundational knowledge in electronics, electro-mechanical systems, or laboratory analysis combined with IT and Networking</span></span><span>.</span></p></li></ul><p></p><p><b><span>Preference</span></b></p><ul><li><p><span><b><span>You</span></b><span> demonstrate excellent analytical, problem-solving, and decision-making skills with a focus on organizational efficiency</span></span><span>.</span></p></li><li><p><span><b><span>You</span></b><span> are characterized by a strong customer service orientation and the ability to prioritize tasks in a fast-paced environment</span></span><span>.</span></p></li><li><p><span><b><span>You</span></b><span> communicate fluently in English and either Spanish or Portuguese (verbal and written)</span></span><span>.</span></p><div></div><p></p></li></ul><p><span><b><span>Relocation benefits are not available for this posting</span></b></span></p><p><b> </b></p><p><b> </b></p><p></p><h3>Who we are</h3><p style="text-align:left">A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.</p><p style="text-align:left"><br />Let’s build a healthier future, together.</p><p style="text-align:inherit"></p><p style="text-align:left"><b>Roche is an Equal Opportunity Employer.</b></p>