Complaint Handling Engineer - Sequencing

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Complaint Handling Engineer - Sequencing

As a Complaint Handling Engineer you will be dealing with queries concerning Digital Solutions quality and product performance of Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, middleware solutions. data communication, apps algorithms. 

As a member of the Digital Solutions Chapter, you will be working in a very transversal software environment having the opportunity to work with cutting edge technologies and different programming languages for on-premise and cloud-based software. You need to be able to read and understand source code in order to find out the root cause/causal factor of a SW malfunction/SW issue, and also be able to learn about software requirements, fixing bugs process (even if you will not fix them)  and general code maintenance. All of it in an Agile environment where you could contribute with your own ideas and proposals in a team continuously improving
 

The Opportunity:

• Accountable for the timely handling of individual cases (Inquiry, Complaint, Potential Reportable and Safety issues) according to ISO Quality System requirements and regulations, and needs of the Country Organizations including creation, acceptance, classification, investigation, complete documentation, on-site trouble-shooting and resolution of cases.

• Resolves cases in the assigned area, potentially requiring consultation with more senior team members on technical or process-related aspects.

• Interface with Affiliates and assumes responsibility for timely communication of quality related information to the Country Organizations. Supports initiatives and measures to maintain enhanced interfaces with country organizations and regional representatives.

• Analyzes data using statistical measures for determining a potential product performance issue.

• Responsible for escalating cases which cannot be directly resolved to appropriate levels and initiating further investigation and communicating case derived information as appropriate.

• Ensures cases are compliant and conform to established quality processes, standards, and regulations.

• May be required to perform other duties as assigned to meet the PMQ goals and objectives as appropriate

Who you are:

• You own a degree in bioinformatics, computational biology, biomedical engineering, computer science (with knowledge on bioinformatics or genomics will be a plus),  or a related field. Advanced degrees (Master’s or Ph.D.) are a plus but not required.

• Strong communication skills in English (written and spoken) are essential

• Work experience in the area of bioinformatics and/or in support related functions is desired.

• Experience reading source code and working with Linux/Unix operating systems for working with sequencing pipelines is desired.

• Experience with workflow management tools like Nextflow, Snakemake, CWL, or similar is desired.

• Understanding of cloud computing platforms as well as experience managing on premise infrastructure (including servers and high performance computing clusters) is desired.

• Knowledge of containerization technologies is desired.

• You are able to read and or debug source code of different programming languages to understand the root cause of reported issues.

What you get:

• Annual bonus payment based on your performance.

• Dedicated training budget (training, certifications, conferences, diversified career paths etc.).

• Recharge Fridays (2 Fridays off per quarter available).

• Take time Program (up to 3 months of leave to use for any purpose).

• Vacation subsidy available.

• Flex Location (possibility to perform our work from different places in the world for a certain period of time).

• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).

• Private healthcare (LuxMed packages), group life insurance (UNUM) and Multisport.

• Stock share purchase additions.

• Yearly sales of company laptops and cars and many more!

Apply directly and join us in shaping the future of healthcare.

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Want to know what it’s like to be a part of Roche IT first-hand?  Check out our blog!  

https://careers.roche.com/global/en/we-are-roche

 

The controller of your personal data is Roche Polska Sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access your data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: Ochrona.danych@roche.com. More information on the principles of processing your personal data by Roche at the link:  

 https://www.roche.pl/pl/content/klauzula-informacyjna-rekrutacja-en.html

 

Roche Polska sp. z o.o.  operates in full compliance with the law and does not tolerate any violations. Roche  Polska sp. z o.o.  has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen.

Compensation & Benefits

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Warsaw. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Information about the compensation package for this position will be provided ahead of any interview

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.