Engineer, Application Development and Maintenance - Pharmacy Support

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

Qualifications

• Bachelor's degree in computer science, Information Technology, Engineering, or equivalent work experience preferred
• Experience troubleshooting complex application, system, and integration issues
• Pharmacy management system experience required
• Guardian Rx experience a plus.
• Strong analytical and problem-solving skills

What is expected of you and others at this level

• Pharmacy management system experience required, Guardian Rx experience a plus
• Citrix experience
• Ability to communicate business impact during pharmacy outages and continually keep the users informed.
• Provide production support for pharmacy applications and critical pharmacy workflows.
• Monitor application health, interfaces, Windows services, scheduled processes, queues, databases, and integrations.
• Troubleshoot incidents affecting prescription processing, claims, eligibility, prior authorization, printing, and related pharmacy operations.
• Perform initial triage and determine whether failures are related to the application, SQL/database, server, network, configuration, or external vendor.
• Restore service using approved SOP’s while capturing evidence needed for root-cause analysis.
• Escalate issues to development, infrastructure, database, network, security, or vendor teams with sufficient diagnostic information.
• Participate in incident/problem management and drive recurring issues toward permanent resolution.
• Maintain support documentation, operational procedures, known-error documentation, and troubleshooting runbooks.
• Strong production incident troubleshooting.
• SQL Server fundamentals and database connectivity troubleshooting.
• Application/interface log analysis.
• Experience working with highly available/failover environments is beneficial.
• Escalation when SLAs or patient/pharmacy operations are at risk by opening an SRT (Service Restoration Team) call.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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