eCommerce Account Advisor

What Account Management Contributes to Cardinal Health

Account Management sits within the Sales organization and plays a critical role in supporting revenue growth, customer retention, and long-term partnership success. This role is responsible for the day-to-day management of an assigned portfolio of accounts, acting as a strategic partner to both customers and the Sales team.

The Account Manager works closely with Sales to support account strategy through ongoing analysis, insight generation, and execution support. This role helps identify gaps, clarify priorities, and recommend the best path forward to ensure customer needs are met while aligning with Cardinal Health’s commercial objectives. By serving as a connective point between customers, Sales, and cross-functional internal teams, the Account Manager ensures alignment and continuity throughout the customer lifecycle.

A significant portion of the role focuses on project management. The Account Manager leads and coordinates customer-specific and internal initiatives, ensuring deliverables are clearly defined, milestones are tracked, and timelines are met. This includes managing dependencies, resolving issues proactively, and maintaining clear communication among all stakeholders to drive timely and successful outcomes.

Responsibilities:

• Day-to-day management of assigned customer accounts in close partnership with the Sales team
• Supporting Sales strategy through account analysis, performance tracking, and identification of risks and opportunities
• Acting as a trusted advisor to customers by providing guidance on account activity, billing inquiries, service requests, and process improvements
• Partnering with cross-functional teams to close gaps, resolve issues, and deliver effective solutions
• Leading and managing projects to ensure customer and internal deliverables are completed on time and aligned to expectations
• Identifying opportunities to strengthen customer partnerships, improve processes, and support revenue growth

Qualifications

• 4–8 years of relevant experience, preferred
• Bachelor’s degree in a related field, or equivalent work experience, preferred
• eCommerce or digital health experience, preferred
• Demonstrated success working cross-functionally to deliver customer outcomes

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• Contributes to the development of processes, playbooks, and best practices supporting eCommerce and digital growth
• Works on complex projects of large scope involving multiple stakeholders
• Develops innovative, customer-centric solutions aligned with organizational objectives
• Completes work independently and receives general guidance on new initiatives
• Work is reviewed primarily for achievement of objectives and results
• May act as a mentor, coach, or resource to less experienced colleagues