Early in Career Development Programme - Associate Customer Account Manager 2027

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Are you a graduate looking to learn all about the Diagnostics Healthcare Industry? Are you passionate about learning how account management can deliver great customer experience? Does it excite you to challenge diverse internal and external stakeholders to ‘do now what patients need next’?

If you’ve replied to these questions in the affirmative, we welcome you to apply for this exciting opportunity ac Associate Customer Account Manager to join our field -based Customer Account Management Team covering Managed Service Contracts across the South region and other geographically appropriate MLS accounts

Today, both patients and healthcare professionals benefit from the wide portfolio that Roche Diagnostics has to offer. This includes pioneering products, services and comprehensive solutions, all of which contribute towards enhancing patient outcomes thus increasing quality of life.

Our customer account management team’s primary focus is to co-create shared business strategies that drive digital adoption, account retention, and sustainable growth. We enable our customers to deliver superior clinical and health-economic outcomes to patients and clinicians while ensuring they receive a superior customer experience aligned with Roche's commercial vision and patient-care goals.

The Opportunity

Reporting to the South Regional Customer Account Manager, through proactive collaboration, you will co-create shared business strategies and build deep, meaningful, long-term commercial relationships within your assigned customer base. Passionate about customer engagement, you will make direct connections between a customer’s business goals and how our product & services suite can contribute to their execution in significant periods of change in the healthcare industry. In practice, you will focus on providing excellent customer experience by optimising and driving operational excellence, supporting the development and growth of the MLS contracts, and managing timely interventions of all the cross-functional teams for our Managed Services.

We will support and develop you to be a key point of contact for the Roche Managed Service Accounts and our third-party partners, you will oversee the customer experience through the entire life cycle in close collaboration with all stakeholders in the cross functional team including sales, marketing, technical services, customer services, finance, and more, as appropriate.

Some steady state example activities include:

• Attendance and running of operational, financial and quarterly business meetings
• Processing product additions and Contract Change Notifications (CCN’s)
• Handling new subcontracts and third party negotiations
• Use of the Roche CRM and embedding in the Roche squads
• Monitoring customer feedback and championing customer experience

Who you are

You are an energetic Associate Customer Account Manager who will be an advocate for our customers with an emphasis on delivering value with every touch. Passionate about customer experience, you bring proactive collaboration to build deep, meaningful, and long-term commercial relationships while driving account retention, digital adoption, and sustainable growth in alignment with Roche's patient-care goals.

You are a creative and strategic thinker, with a strong sense of personal initiative, who holds the customer at the heart of what you do on a daily basis. You are a recent graduate, educated to degree level or equivalent.

Passionate and resilient about delivering customer promises, you have great communication, and problem-solving skills and these are some of the key attributes you will need to be successful in this role.

Other key skills/knowledge required:

• Empathy for our customers, while protecting the interests of our company and its assets
• Good numeracy skills (with attention to detail) to interrogate large data set and draw meaningful insights and recommendations (Advanced Excel skills with all round strong Microsoft Office)
• Excellent ability to perform with a professional demeanor while utilising sound judgment and time management skills
• Be passionate about quality customer service. You love helping people, and you constantly strive to provide value with every interaction by delivering excellent internal and external service
• Be organised, ahead of schedule, communicative, and accountable—in short, own your role entirely, while being open to challenge, suggestions, and new ideas.
• Strong listener who can identify problem points and develop clear solutions and process improvements; know how to roll up your sleeves
• Analytical and logical ability to understand business workflows and how they map to base application functionality

Investing in you

Roche Diagnostics UK & Ireland is in an exciting phase of growth, where the business is channelling its energy, focus, functions and processes towards enhancing customer and patient experience in the countries it operates in. As the medical diagnostics market-leader in UK & Ireland, the organisation recognises its responsibility to the healthcare system and will continue to remain agile in developing new ways of working, with a growth mindset. We have the courage and passion to keep challenging ourselves to improve what we do and the way we do it.

What this means for you is, not only a competitive salary and comprehensive benefits package, but also a recognised product training programme and continuous support to build on your knowledge, skills and potential, helping you prepare for the exciting opportunities for further career development.

Application Process

Phase I: CV and Cover Letter Review (Your cover letter should not exceed one page.)

As part of your cover letter, Roche is keen to understand your motivation in applying for this position.

• Why Roche : What is your key motivation for applying for this role?
• Why you: What personal qualities, skills and experience will you bring in relation to what the role will require?

Applications close on Sunday, 18 October 2026. The application process may be extended beyond this date but could close at any point after this time.

Phase II: Video interview: Following your application, you will be informed if you are successful and moved to the next stage of the process which will involve video questions / answers to support your application. Estimated date: November 2026

Phase III:  In person assessment centre 

• You will take part in our full day in person assessment centre at our Roche offices in Burgess Hill, Sussex. Further details will be provided if successful.
• Expected date: w/c 07 December 2026. The exact date will be provided if successful.

Please note:  Unfortunately visa sponsorship is not available for this role. Candidates must already hold valid authorisation to work in the UK.

Ready to apply? Go ahead and join us, we are waiting for you! 

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.