Director, Patient Services Analytics

<p><span style="color:#494949">Madrigal is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction-associated steatohepatitis (MASH), a serious liver disease that can progress to cirrhosis, liver failure, need for liver transplantation and premature mortality. Every member of our Madrigal team is connected by our shared purpose: leading the fight against MASH.</span></p><p><span style="color:#494949"> </span></p><p><span style="color:#494949">Madrigal’s medication, Rezdiffra (resmetirom), is a once-daily, oral, liver-directed THR-β agonist designed to target key underlying causes of MASH. Rezdiffra is the first and only medication approved by both the FDA and European Commission for the treatment of MASH with moderate to advanced fibrosis (F2 to F3). An ongoing Phase 3 outcomes trial is evaluating Rezdiffra for the treatment of compensated MASH cirrhosis (F4c).</span></p><p><span style="color:#494949"> </span></p><p><span style="color:#494949">Our success is driven by our people. We are building a dynamic, inclusive, and high-performing culture that values scientific excellence, operational rigor, and collaboration. To support our continued growth, we are strengthening our workforce strategy to ensure we have the right talent, at the right time, in the right way.</span></p><p></p><p></p><p><b>Director, Patient Services Analytics</b></p><p><b>Role summary</b></p><p>Own the analytics strategy and execution for Patient Services for Rezdiffra. Lead the development of standardized KPIs and dashboards, integrate specialty pharmacy data, and deliver actionable insights to improve speed-to-approval, conversion, adherence, and overall patient experience.  Partner closely with Area Reimbursement Managers, Market Access, Trade, and Sales.</p><p><b>Key responsibilities</b></p><ul><li><b>Set the analytics vision &amp; roadmap</b> for Patient Services, aligning metrics to business priorities, standardizing definitions across stakeholders, and simplifying a way to share this information with key stakeholders in an efficient manner</li><li><b>Own KPI &amp; dashboard governance</b>: requirements intake, design, validation, deployment, change control, and access management; drive consistency across field, hub vendors, and digital partners</li><li><b>Program performance &amp; patient-journey analytics</b>: measure enrollment throughput, benefit investigation/PA cycle times, time-to-fill, conversion, abandonment, and adherence/persistency; identify bottlenecks and recommend interventions</li><li><b>Advanced analytics</b>: lead predictive analytics (e.g., adherence risk, likelihood-to-convert) – test and learn from analyses to optimize interventions and Hub operations</li><li><b>Data integration</b>: drive requirements for data integration for analytics and self-service BI</li><li><b>Vendor &amp; cross-functional leadership</b>: manage analytics/BI resources (including offshore) and hub/SP partners; translate business questions into analyses and/or requirements depending on the downstream use-case</li><li><b>Executive storytelling</b>: synthesize insights into clear narratives and recommendations for senior leadership and brand teams</li><li><b>Compliance &amp; governance</b>: partner with Legal/Privacy/BE to ensure appropriate handling of sensitive patient data</li></ul><p></p><p></p><p></p><p></p><p><b>Required qualifications</b></p><ul><li><b>Experience</b>: 12&#43; years in pharma/biotech analytics or related; significant time in <b>Patient Services/Hub</b> analytics and <b>specialty</b> <b>data</b>.</li><li><b>Domain fluency</b> with <b>HUB &amp; specialty pharmacy</b> datasets, case manager / reimbursement workflows (enrollment, BI/PA, fulfillment), plus exposure to trade/specialty distribution data.</li><li><b>Executive Communication</b>: Proven track record of dealing with senior stakeholders through high responsiveness, ability to field questions, developing strategically relevant analytical plans, and delivering results in a clear and succinct manner</li><li><b>Analytical depth</b>: proven ability to build patient-level analytics, drive predictive analytics, and ultimately translate findings into strategic actions</li><li><b>Technical Skills: </b>Fluency in Python and SQL; experience using Databricks; ability to frame, interpret, and synthesize results of advanced analytical techniques</li><li><b>BI &amp; data skills</b>: strong hands-on with Power BI/Tableau; demonstrated dashboard lifecycle ownership and training skills</li><li><b>Influence in a matrix</b>: track record of leading without authority, managing vendors/resources, and aligning field &#43; hub teams</li><li><b>Education</b>: BA/BS required (quantitative, analytics, business, health-related fields); advanced degree a plus</li></ul><p></p><p>Madrigal’s Total Rewards strategy is based on a biotech industry peer group comparator and is inclusive of base pay, bonus and equity. Our equity offers meaningful opportunity allowing our employees to share in the success they help create. By aligning individual and company performance, we empower employees to think like owners, giving them a stake in the organization.</p><p></p><p>All employees receive equity, which we believe reinforces our ownership culture. Base salary is determined by several factors including the candidate’s qualifications, skills, education, experience, business needs and market demands. The base salary range for this position is $212,000 to $259,000 per year.</p><p></p><p></p><p></p><p><span style="font-size:14px">All full-time employees receive equity, which reinforces our ownership culture and offers meaningful opportunity for our employees to share in the success they help create. By aligning individual and company performance, we empower employees to think like owners, giving them a stake in the organization.  </span></p><p><span style="font-size:14px"> </span></p><p><span style="font-size:14px">Full-time employees are also eligible for comprehensive benefits, including flexible paid time off, medical, dental, vision and life/disability insurance, and 401(k) offerings (i.e., traditional, Roth, and employer match) in accordance with applicable plans. We also offer additional voluntary benefits like supplemental life insurance, legal services, and other offerings. In addition, we offer mental health benefits through our Employee Assistance Program for employees and their family. The company also provides other benefits in accordance with applicable federal, state, and local laws. </span></p><p><span style="font-size:14px"> </span></p><p><span style="font-size:14px">We are committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance, please contact HR&#64;madrigalpharma.com. </span></p><p><span style="font-size:14px"> </span></p><p><span style="font-size:14px">Madrigal is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex gender identity, sexual orientation, national origin, age, disability, protected veteran or disabled status, or other characteristic protected by applicable federal, state, or local law. </span></p><p><span style="font-size:14px"> </span></p><p><span style="font-size:14px">Unsolicited resumes from agencies should not be forwarded to Madrigal. Madrigal will not be responsible for any fees arising from the use of resumes through this source. Madrigal will only pay a fee to agencies if a formal agreement between Madrigal and the agency has been established. </span></p><p><span style="font-size:14px"> </span></p><p><span style="font-size:14px">Applications are being accepted on an ongoing basis and can be submitted through our </span><a target="_blank" href="https://madrigalpharma.wd501.myworkdayjobs.com/Madrigal"><span style="color:#0875e1"><u><span style="font-size:14px">Madrigal Careers</span></u></span></a><span style="font-size:14px"> site. </span></p><p><span style="font-size:14px"> </span></p><p><i><span style="font-size:14px">Please be aware that we have received reports of individuals misrepresenting themselves as Madrigal Pharmaceuticals’ Hiring Managers, seeking to engage with job candidates through fraudulent online advertisements or job posting sites. These unauthorized individuals are using Madrigal’s name and logo in an attempt to solicit up-front fees and obtain personal information from interested job candidates. Please know that Madrigal does not conduct interviews via text or in chat rooms; conduct interviews via Skype, RingCentral or solely via telephone; charge candidates an advance fee of any kind (e.g., fees for purchasing equipment); nor does it offer positions of employment without undergoing a thorough recruiting process. </span></i><span style="font-size:14px"> </span></p><p><span style="font-size:14px"> </span></p><p><i><span style="font-size:14px">Please also note that any correspondence with regard to employment would come from an authorized madrigalpharma.com email address or from an email address from one of our trusted search firm partners. We are aware that incorrect/fraudulent email addresses, with Madrigal misspelled, have been utilized in these most recent fraud attempts. If you receive unsolicited employment offers from people claiming to work for or on behalf of Madrigal, we recommend that you: do not respond to their questions; do not open any attachments; and do not click on any hyperlinks. Any questions regarding the legitimacy of job-related contacts can be directed to </span></i><a target="_blank" href="mailto:HR&#64;madrigalpharma.com"><span style="color:#0875e1"><i><u><span style="font-size:14px">HR&#64;madrigalpharma.com</span></u></i></span></a><i><span style="font-size:14px">.</span></i><span style="font-size:14px"> </span></p><p><span style="font-size:14px"> </span></p>