Director of ServiceNow Solutions Delivery
Novartis
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Location: Hyderabad
Job Description
Major Accountabilities
Solutions Delivery Leadership
Lead strategy, roadmap execution, and delivery across a portfolio including:
ITSM, ITOM, APM/EA
SecOps-VR, BCM, IRM
Enterprise Service Catalog solutions
Responsibilities include:
Drive delivery outcomes, value realization, and portfolio performance
Lead prioritization, execution, and cross-functional alignment
Operate solutions as products with focus on scalability and adoption
Technical and Solution Leadership
Provide technical and functional leadership across the ServiceNow portfolio
Guide solution decisions leveraging strong platform understanding
Partner closely with engineering, architecture, and operations to ensure scalable, robust outcomes
Portfolio Expansion and Innovation
Identify and scale opportunities to expand ServiceNow into new business capabilities
Develop business cases and roadmaps for capability growth
Drive AI-enabled innovation to improve productivity, velocity, quality, and standardization
Advance operating model performance through optimization of existing delivery mechanisms
User Experience and Partnership
Improve workflow usability and adoption across ServiceNow personas
Partner across business and technology stakeholders to drive innovation and value realization
Minimum Requirements
12+ years in enterprise technology or digital workflow leadership
7+ years leading large-scale and complex ServiceNow solution delivery
Deep technical depth and breadth across multiple ServiceNow domains
Experience leading complex delivery portfolios
Experience expanding platform capabilities and driving new solution adoption
Experience using AI or automation to improve delivery performance
Strong executive stakeholder management and cross-functional leadership skills
ServiceNow COE leadership experience
AI-enabled workflow and AI-assisted SDLC experience
ServiceNow certifications a plus
Why Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!
Learn more here:
https://www.novartis.com/about/strategy/people-and-culture
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
https://talentnetwork.novartis.com/network
Skills Desired
Delivery Management, ServiceNow PlatformExplore related positions you might be interested in
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PHARMACEUTICAL
Small Molecules, Vaccines, Biologics / Diagnostics
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