Director of Operations, ES, North Carolina

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Reporting into the Enterprise Services (ES) Operations team, this role is ideal for leaders who have built their careers within Healthcare Systems and are ready to apply that expertise on a broader strategic scale. ES Operations delivers a portfolio of value‑driven solutions—including performance guarantees and advanced technologies powered by Siemens Healthineers—to help transform healthcare delivery for our partners.

As the primary point of contact from the C‑suite through operational leadership, you will guide, sustain, and strengthen the overall health of a strategic partnership. In this role, you will:

• Provide exceptional customer engagement and support to drive partnership performance.
• Deliver an outstanding customer experience through clear communication and proactive relationship building.
• Lead strategic engagement across the customer’s organization, including budgeting, asset management, capital planning, procurement, and KPI alignment.
• Collaborate across business lines to ensure transparency around inputs, outputs, challenges, and risks.
• Respond efficiently to concerns and support problem resolution.
• Contribute to broader Enterprise Services Operations initiatives as needed.

 

Should have:

• Direct leadership experience within a Healthcare System, such as serving as a manager or director over a clinical or hospital department or service line (e.g., Radiology, Laboratory Services, Cardiovascular, Oncology, Emergency Medicine), or supporting hospital operations, strategy, or business development.
• A deep understanding of the complex operational, regulatory, research, and educational missions unique to Healthcare Systems, and how they influence clinical workflows, asset utilization, staffing models, and capital planning.
• Demonstrated ability to assess clinical asset management needs and develop short- and long-term operational and capital plans—including technical/clinical performance management, skill development, operational execution excellence, and compliance oversight.
• Strong working knowledge of health system service line operations, particularly within environments that manage multi-site academic practices and large-scale procedural departments.
• A results‑driven mindset, with the ability to balance customer impact, clinical quality, and business objectives.
• Strong project management capabilities and ability to prioritize and lead multiple initiatives in fast-paced, high-acuity settings.
• Excellent communication skills with the ability to engage executives, clinical leaders, and frontline teams.

Required qualifications for success in this role:

• BS/BA in a medical field, engineering/technology, healthcare/business administration, or related healthcare discipline.
• Minimum of 5 years of leadership experience within a Healthcare System, whether through direct clinical department management or hospital operations/business development.
• Experience in clinical administration or healthcare institution leadership.
• Ability to travel up to 15%.

Preferred qualifications:

• Polished, professional presence and strong executive communication skills.
• Strong analytical and business acumen, including familiarity with P&L management, capital & operational planning, and resource stewardship.
• Ability to assess business situations using a general manager perspective, with strengths in structured problem solving and critical thinking.
• Proven success implementing innovative solutions for clinical or operational challenges, with the ability to navigate organizational complexity typical of Healthcare Systems.
• Experience evaluating client commercial capabilities and identifying opportunities for growth, optimization, or process improvement.
• Adaptability to changing client needs, cost initiatives, policy shifts, and evolving healthcare landscapes.
• A naturally curious, continuous‑learning mindset.
• PMP or Lean Six Sigma certification is a plus.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$143,200 - $196,900

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.