Director of Operational Excellence

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

As a Director of Operational Excellence, you will lead and facilitate operational improvement initiatives using continuous improvement methodologies to enhance overall efficiency and effectiveness. You will be responsible for driving both internal and customer-facing improvement efforts across the Siemens Healthineers organization to elevate operational performance and strengthen the customer experience. This position functions as a senior individual contributor, requiring the ability to influence and lead cross‑functional teams without formal authority.

Your role:

• You will be part of the Siemens Healthineers Operational Excellence team and partner with key stakeholders (Sales, Service, Project Management, Customer Success, etc.) to build the ecosystem around value creation for our customers. Your detailed understanding of customer needs and close engagement will be crucial contributor for maintaining and growing relationships
• You will be responsible for continuous improvement efforts which involve continually analyzing performance, identifying opportunities, and making incremental changes to processes, ways of working, etc.; Goal is to improve the quality, efficiency, and value delivery to our customers and through that help elevate our customer experience
• Together with internal and external stakeholders, you will develop and implement operational excellence initiatives based on identified gaps and needs that will align with their business goals and priorities; you will make sure that all activities are in line with Siemens Healthineers interests
• You will collaborate with different teams across the Siemens Healthineers organization to address identified areas of improvement (e.g., identified process bottlenecks, inefficiencies, and areas for cost reduction); together with those teams, you will come up with innovative solutions to enable greater operational efficiencies between Siemens Healthineers and strategic customers
• You will establish and monitor key performance indicators (KPIs) and metrics to track the progress and impact of continuous improvement efforts, adjusting activities as necessary
• In this role, you will be part of the Customer Experience organization for our Laboratory Solutions business in North America and report to the Head of Operational Excellence

Your expertise

• Bachelor’s degree in Business or related field of study
• Minimum of 10 years of relevant work experience required
• You have demonstrated experience in leading strategic projects and cross-functional teams in complex environments which requires ‘leading without authority’
• Ability to travel up to 40%
• You demonstrate a customer-centric mindset and carry customer experience and satisfaction at the heart of your efforts
• You have the ability to quickly understand customer needs, read their existing operational performance metrics, and identify creative improvement opportunities that will make a difference
• You have a rich background in process improvement, quality management, and/or strategic planning
• You have exceptional communications and interpersonal skills that allow you to successfully collaborate with internal and external stakeholders
• You are structured and organized in your work approach and know how to effectively manage a project with milestones and key performance indicators
• You know how to confidently present to and engage with Senior Leadership, internally and externally
• You have a growth mindset and demonstrate flexibility and creativity to solve problems
• You pay attention to detail and high-quality work is your priority
• Experience in the in-vitro diagnostics (IVD) business and industry is preferred
• Experience with or certification in project management methodologies (Problem Solving, Value Stream Mapping, Lean Six Sigma, etc.) is an advantage
• Knowledge of Siemens Healthineers’ Laboratory Solutions portfolio is an advantage

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$128,490 - $176,671

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

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Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

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