Director, Medical Information

The Opportunity:

We are seeking a motivated and experienced professional to join our team as a Director of Medical Information. This role focuses on ensuring the delivery of timely, accurate, and evidence-based responses to healthcare professionals (HCPs), patients, and caregivers.

As a key member of the Medical Affairs team, you will oversee the creation and management of medical information content, support compendia submissions, and provide Medical Information support at congresses. The ideal candidate is a skilled communicator with a strong scientific background and can manage projects in a dynamic environment.

Key Responsibilities:

• Lead oversight and performance management of the global Medical Information call center, ensuring all customer inquiries are handled accurately, compliantly and within established timelines.

• Maintains and monitors KPIs, and quality metrics, driving continuous improvement to ensure high-quality, consistent inquiry handling.

• Prepares and presents regular reports on medical information performance metrics and outcomes to senior management.

• Leads the development and maintenance of internal SOPs and operational processes to ensure compliance with regulatory requirements and industry standards.

• Ensures ongoing quality assurance, audit readiness, and compliance with pharmacovigilance and regulatory requirements related to medical information inquiries.

• Support the development and maintenance of medical information resources such as standard response letters (SRLs), custom response letters (CRLs), FAQs and inquiry response guidance documents to support accurate and timely responses.

• Ensures all medical information content is evidence-based, consistent, and aligned with the latest scientific and clinical data.

• Monitors relevant scientific publications and clinical trial data to inform medical information content and responses.

• Provides Medical Information support for congresses, including staffing Medical Information booths and responding to HCP inquiries.

• Support the Medical Review process, ensuring that materials support evidence-based communication and comply with company policies, industry standards, and regulatory requirements.

• Provides support for other Medical Affairs projects as needed.

Required Skills, Experience and Education:

• Advanced degree in scientific or medical discipline; doctoral degree preferred (PharmD, MD, PhD).

• Proven experience in medical information, preferably within the pharmaceutical or biotechnology industry.

• Excellent verbal and written communication skills.

• Experience creating, reviewing and managing scientific content for diverse audience.

• Strong organizational, problem-solving and project management skills.

• Strong analytical skills with the ability to monitor and analyze data to inform decision-making.

• Knowledge of regulatory guidelines related to medical information and safety reporting.

• Proficiency in medical information databases, content management systems and other relevant software tools.

• Experience with Veeva MedComms and PromoMats.

• Ability to effectively negotiate and collaborate with internal stakeholders and external partners.

• Ability to prioritize and manage multiple projects simultaneously in a fast-paced dynamic environment.

• Self-motivated with ability to make sound decisions and adapt to changing priorities.

• Experience in managing medical information vendors.

• Willingness to travel, approximately 10-20%.

Preferred Skills:

• Minimum of 7 years of experience in Medical Affairs or a related field within the biotech or pharmaceutical industry.

• Experience in oncology therapeutic area is strongly preferred. 

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