Director IT Infrastructure, Operations and Security

The Digital, Data, and Technology (DD&T) organization is seeking a Director of IT Infrastructure, Operations & Security to design, build, and operationalize a scalable, enterprise-grade IT function in an evolving biotech environment. This leader will be responsible for defining and implementing the global Infrastructure, IT Operations, End-User Support, and IT Security capabilities required to support regulated commercialization and corporate operations. 

This role requires a hands-on strategic builder who can architect the operating model, implement foundational governance and controls, and transition the organization from reactive IT support to a proactive, secure, service-oriented global IT function. 

The successful candidate will combine strong technical depth with operational discipline and executive-level communication, ensuring that IT enables scientific innovation while maintaining compliance, security, and scalability. 

Key Responsibilities 

IT Strategy & Operating Model 

• Define and implement the IT Infrastructure, Operations, Global Support, and IT Security organizational structure. 

• Establish a scalable IT service delivery model aligned to biotech growth and regulatory requirements. 

• Develop a 2–3 year technology roadmap covering infrastructure modernization, security maturity, and operational excellence. 

• Implement governance, KPIs, SLAs, and service management frameworks (e.g., ITIL-based processes). 

• Build and manage internal teams and external managed service providers (MSPs). 

Infrastructure & Cloud Services 

• Design and operationalize enterprise infrastructure strategy across: 

• Cloud platforms (e.g., Microsoft Azure or AWS) 

• Hybrid networking and secure connectivity 

• Identity & access management 

• Endpoint management (Windows, macOS, mobile) 

• Ensure high availability, disaster recovery, and business continuity planning. 

• Standardize global site infrastructure for offices and lab environments. 

• Oversee lifecycle management of hardware, software, and core systems. 

 

IT Operations & Global Support 

• Build a scalable global support model (Service Desk, onsite support, executive support). 

• Implement incident, problem, change, and asset management processes. 

• Define support tiers (L1–L3) and escalation models. 

• Establish a global IT Command Center capability for operational visibility. 

• Improve employee experience through premium, personalized technical support. 

• Manage vendor relationships and outsourced support partners where appropriate. 

IT Security & Compliance 

• Establish and operationalize an enterprise IT security program partnership. 

• Define cybersecurity policies, standards, and technical controls. 

• Implement risk management, vulnerability management, and incident response processes. 

• Ensure compliance with biotech-relevant regulations and frameworks (e.g., GxP, SOX, GDPR, HIPAA as applicable). 

• Partner with Quality and Legal teams on audit readiness and documentation. 

• Develop security awareness and training programs across the organization. 

Financial & Vendor Management 

• Develop and manage IT operating and capital budgets. 

• Rationalize vendor landscape and negotiate enterprise contracts. 

• Drive cost transparency and optimize spend while enabling growth. 

• Evaluate and implement managed service provider (MSP) partnerships where appropriate. 

Required Qualifications 

• 10+ years of progressive IT leadership experience, including building infrastructure and operations functions. 

• Experience in biotech, life sciences, pharmaceutical, or other regulated environments. 

• Proven track record of designing and implementing scalable IT operating models. 

• Deep knowledge of: 

• Cloud infrastructure (Azure, AWS) 

• Enterprise networking and security architecture 

• Endpoint management and identity platforms 

• IT service management frameworks 

• Experience implementing cybersecurity programs and managing regulatory audits. 

• Strong financial acumen with experience managing multi-million-dollar IT budgets. 

• Demonstrated success leading global or multi-site teams. 

• Experience in growth-stage biotech or pre-commercial environments. 

• Familiarity with GxP, validated systems, and laboratory IT environments. 

• CISSP, CISM, ITIL, or relevant technical certifications. 

• Experience transitioning from decentralized IT to centralized global operations. 

 The salary range for the Director IT Infrastructure, Operations and Security is expected to be between $205,000 and $235,000 per year.  Individual pay may vary based on multiple factors including but not limited to relevant job-related skills, experience, education or training, market factors, and work location.