Director, Field Operations

We are seeking a Director, Field Operations, to build and lead the operational capabilities that enable Definium’s first anticipated commercial launch. This hands-on leader will translate commercial strategy into reliable field processes, technology, governance, and execution across customer-facing commercial teams.

The role will own day-to-day field operations infrastructure—including territory and roster administration, targeting deployment, CRM business processes, field reporting, incentive compensation administration, and launch support—while partnering with Commercial Analytics on methodology and insights, Field Strategy on deployment design, and IT on enterprise technology architecture and implementation. The ideal candidate thrives in a lean, fast-moving biotech environment and can scale processes from pre-launch through commercialization.

Responsibilities:

• Develop and execute the field operations roadmap, launch milestones, SOPs, governance, service levels, and escalation processes.
• Coordinate onboarding, system access, equipment, training logistics, roster management, and operational support with HR, IT, Sales leadership, and vendors
• Operationalize field force designs, territory alignments, HCP/HCO affiliations, account hierarchies, target lists, call plans, and launch-wave transitions
• Serve as commercial business owner for Veeva Vault CRM field workflows, requirements, UAT, releases, adoption, and support in partnership with IT and Data Strategy
• Ensure operational data integrity across accounts, affiliations, assignments, and field activity; implement automation and approved AI-enabled workflows to improve efficiency
• Lead IC administration, eligibility, goal-setting operations, payout validation, dispute resolution, governance, documentation, and field communications
• Partner with Commercial Analytics on targeting, segmentation, sizing inputs, KPI definitions, dashboards, performance reporting, and operating reviews
• Partner with Sales, Market Access, Finance, HR, IT, Legal, Compliance, and Analytics to ensure coordinated execution, operational controls, IC plan approvals, and change management
• Oversee field operations vendors, budgets, deliverables, and service quality while establishing standardized processes, documentation, business continuity plans, and scalable operations to support launch and future growth

Qualifications:

• Minimum bachelor’s degree required, degree in business, life sciences, analytics, healthcare, or a related field preferred
• Minimum 10 years of related work experience required
• Progressive pharmaceutical, biotech, or life sciences experience in commercial operations, sales operations, or field force effectiveness
• Pre-launch or launch execution experience, ideally in specialty or complex therapeutics
• Hands-on experience with CRM operations (ie Veeva Vault CRM, Veeva data products, Salesforce, Power BI, Tableau) territory management, targeting deployment, call planning, incentive compensation, field reporting, and operational governance
• Ability to translate strategy into executable processes, system requirements, controls, and measurable operating outcomes
• Strong cross-functional leadership, vendor management, communication, analytical judgment, and project management skills
• Working knowledge of pharmaceutical compliance and data privacy requirements affecting field operations
• Experience with HCP/HCO account hierarchies, account-based field teams, reimbursement support models and specialty pharmacy or hub related field interfaces preferred
• Experience with incentive compensation governance, alignment platforms, field deployment waves, automation, or approved AI use cases preferred
• Up to 10% travel will be required based up business needs