Digital Health Solutions Consultant

<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>JOB DESCRIPTION:</b></h2><div><p><b>About Abbott</b></p><p>Abbott is a global healthcare leader dedicated to creating breakthrough science that improves people’s health. We constantly look ahead—anticipating advancements in medical science and technology—and bringing innovative solutions to life.</p><p></p><p><b>The Opportunity</b></p><p>Every day, more than 10 million tests are performed on Abbott diagnostic instruments, delivering trusted lab results to millions worldwide. Our mission is to enable smarter medical and economic decision-making and transform how people manage their health across every stage of life.</p><p>We are seeking a <b>Digital Health Solutions Consultant</b> to support AlinIQ customer loyalty and sales initiatives, with a strong focus on <b>value realization</b>. In this role, you will work closely with the Core Lab Sales team to deliver intelligent insights and collaborate with clients to develop tailored digital health solutions using the AlinIQ portfolio.</p><p></p><p><b>What You’ll Do</b></p><ul><li><p>Deliver advanced presentations of AlinIQ Solutions to customers, supporting the Core Sales Team and/or DHSE to understand client medical and technical needs and propose the best-fit solution.</p></li><li><p>Ensure customers fully understand and utilize all AlinIQ functionalities—turning satisfied clients into enthusiastic promoters.</p></li><li><p>Build and maintain strong ongoing relationships with existing clients, helping them optimize daily workflows and identifying new opportunities aligned with AlinIQ capabilities to drive value expansion.</p></li><li><p>Support the creation of Statements of Work (SOW) during the pre‑sales phase in partnership with customers and Core Sales roles.</p></li><li><p>Provide advanced, hands-on functional training to customers on AlinIQ enablers within real-world laboratory operations.</p></li><li><p>Increase customer satisfaction and Net Promoter Score (NPS) while identifying and communicating value expansion opportunities to the Core Sales team.</p></li><li><p>Deep dive into customer needs and position AlinIQ enablers to transform sites into reference customers; act as a bridge between the customer and internal marketing teams.</p></li><li><p>Reduce training-related errors and minimize avoidable support workload for the ITSS team through targeted hyper‑care.</p></li></ul><p></p><p><b>Education</b></p><ul><li><p>Bachelor’s degree or equivalent experience required.</p></li><li><p>Preferred: Degree in medical, life sciences, IT, or medical technology.</p></li></ul><p></p><p><b>Background &amp; Skills</b></p><ul><li><p>Strong understanding of IT technologies within hospital and laboratory environments.</p></li><li><p>Expertise in clinical laboratory workflows (sample handling, order/results, inventory, quality, etc.).</p></li><li><p>Deep understanding of key clinical laboratory KPIs, with the ability to design, monitor, manage, and enhance them.</p></li><li><p>Clear understanding of how technology creates value across healthcare and laboratory settings.</p></li><li><p>Preferred: Experience with IT products in Healthcare and/or Laboratory Medicine.</p></li><li><p>Demonstrated ability to challenge and improve the status quo; strong analytical, problem‑solving, and consulting skills.</p></li><li><p>Excellent communication, interpersonal, and influencing abilities; comfortable in customer-facing roles.</p></li><li><p>Ability to work effectively in cross-functional teams.</p></li></ul><p></p><p><b>What We Offer</b></p><p>As a global healthcare leader, Abbott offers an exceptional benefits package, including:</p><ul><li><p>Competitive salary</p></li><li><p>Defined contribution pension scheme</p></li><li><p>Private healthcare</p></li><li><p>Life assurance</p></li><li><p>A flexible benefits program</p></li></ul><p></p><p>Follow your career goals at Abbott, where diverse opportunities help you build your future and live your best life.</p><p>Abbott is an Equal Opportunity Employer committed to workplace diversity.</p><p>Learn more at <b>www.abbott.com</b>, on Facebook at <b>facebook.com/Abbott</b>, and on Twitter <b>&#64;AbbottNews</b>.</p></div><p></p><p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><p><b>The base pay for this position is </b></p>N/A<p style="text-align:left"><span>In specific locations, the pay range may vary from the range posted.</span></p><p style="text-align:inherit">     </p><h2><b>JOB FAMILY:</b></h2>Sales Force<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>DIVISION:</b></h2>CRLB Core Lab<p style="text-align:inherit">&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><h2><b>LOCATION:</b></h2>United Kingdom &gt; Maidenhead : Remote<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>ADDITIONAL LOCATIONS:</b></h2><p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>WORK SHIFT:</b></h2>Standard<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>TRAVEL:</b></h2>Yes, 75 % of the Time<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>MEDICAL SURVEILLANCE:</b></h2>Not Applicable<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>SIGNIFICANT WORK ACTIVITIES:</b></h2>Driving a personal auto or company car or truck, or a powered piece of material handling equipment<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><p style="text-align:inherit">     </p><p style="text-align:inherit">     </p>