At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

R&D Operations

Job Sub Function:

Product Development Testing

Job Category:

Professional

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

The Global Services (GS) Interaction Model Demand & Service Excellence team is recruiting for a Digital Business Product Operations & Testing Lead. Reporting to the Senior Manager, Product Operations and Testing, this individual will support the operating discipline and business testing responsibilities for the GS Interaction Model product portfolio.

The role will work across Business Product Owners, product managers, business analysts, technology teams, testers, experience partners, service delivery teams, and functional stakeholders to improve planning, execution, traceability, readiness, quality, and product performance. The individual will coordinate repeatable product operations practices and provide hands-on support for test planning, scenario development, user acceptance testing, defect management, launch readiness, product documentation, and post-launch validation.

This position provides the business-side coordination, standards, evidence, and operational support needed to connect product priorities with effective testing, controlled launch, and measurable business outcomes.

Key Responsibilities

Business Product Operations Support

• Support the Senior Manager, Product Operations and Testing in implementing common product operating practices, standards, templates, tools, and governance across GS Interaction Model products.
• Coordinate recurring product operations activities, including planning inputs, portfolio updates, roadmap and backlog hygiene, dependency tracking, risk and issue management, decision logging, release calendars, and action follow-up.
• Help Business Product Owners maintain accurate and current product artifacts, operating procedures, support models, and performance measures.
• Prepare portfolio dashboards, product reviews, governance materials, leadership updates, and consolidated views of progress, risks, quality, readiness, and outcomes.
• Identify inconsistent or inefficient ways of working and recommend practical improvements that increase clarity, repeatability, accountability, and delivery effectiveness.

Business Testing Strategy & Planning

• Support the development and maintenance of business testing approaches, standards, templates, entry and exit criteria, roles, responsibilities, and evidence requirements.
• Partner with Business Product Owners, Business Solutions Leads, business analysts, technical testing teams, and delivery partners to define test scope, scenarios, users, data, environments, dependencies, schedules, and readiness needs.
• Ensure business test coverage is traceable to approved requirements, user stories, acceptance criteria, business processes, customer journeys, controls, and intended outcomes.
• Assess testing risks and gaps, including unavailable data, incomplete requirements, environment constraints, unresolved dependencies, limited tester capacity, or insufficient regression coverage.
• Consolidate testing plans across related products and releases to identify sequencing, shared dependencies, resource conflicts, and cross-product impacts.

Test Design, Execution & Evidence

• Develop or coordinate business-focused test scenarios, test cases, expected results, test data needs, execution instructions, and traceability records.
• Coordinate user acceptance testing activities, including tester onboarding, schedules, working sessions, progress monitoring, issue clarification, evidence collection, and completion reporting.
• Perform business testing or validation for assigned product changes when appropriate, while maintaining required independence, access, and segregation-of-duties controls.
• Ensure test results and evidence are complete, accurate, reproducible, securely maintained, and aligned with applicable product, quality, compliance, and audit expectations.
• Promote coverage of positive, negative, boundary, end-to-end, role-based, accessibility, usability, and regression scenarios as appropriate to the change and established testing strategy.

Defect Management & Quality Reporting

• Coordinate business defect intake, triage, documentation, prioritization, ownership, retesting, closure, and escalation across assigned releases.
• Ensure defects include sufficient detail, evidence, business impact, severity rationale, affected scenarios, and clear resolution status.
• Partner with technical teams and Business Product Owners to distinguish defects from enhancement requests, configuration decisions, data issues, training needs, or process gaps.
• Monitor defect trends, aging, recurrence, leakage, and root-cause themes, and recommend improvements to requirements, design, development, configuration, testing, or release practices.
• Prepare concise quality and testing status updates that identify progress, risks, blockers, decisions required, and readiness recommendations.

Release Readiness & Business Acceptance

• Coordinate business readiness checkpoints and ensure required testing, defect disposition, documentation, communications, training, knowledge, support, measurement, and operational handoffs are addressed.
• Prepare evidence-based release-readiness summaries and recommendations for the accountable Business Product Owner and relevant governance forums.
• Track conditions, exceptions, residual risks, approvals, and follow-up actions associated with business acceptance and release decisions.
• Confirm that post-release monitoring, validation scenarios, support ownership, escalation paths, and success measures are defined before launch.
• Support post-release validation, issue triage, stabilization tracking, lessons learned, and transition into ongoing product operations.

Product Performance & Continuous Improvement

• Support definition and maintenance of product measures across adoption, usage, experience, quality, reliability, self-service, operational efficiency, and value realization.
• Collect and synthesize product data, testing results, production issues, service insights, partner feedback, and employee feedback into actionable observations.
• Help determine whether launches and product improvements achieved intended outcomes and identify opportunities for further optimization.
• Maintain improvement backlogs and track corrective or preventive actions arising from retrospectives, after-action reviews, defects, incidents, audits, or performance reviews.
• Promote reuse of test assets, operational practices, lessons learned, dashboards, and standards across the GS Interaction Model portfolio.

Governance, Controls & Documentation

• Maintain accurate product-operations and testing documentation, including standards, plans, traceability, test evidence, defect records, readiness materials, approvals, decisions, and lessons learned.
• Apply established access controls, data-handling expectations, environment procedures, change controls, and segregation-of-duties requirements.
• Support audits, control reviews, evidence requests, lifecycle reviews, and remediation activities related to product operations, testing, and release readiness.
• Escalate material quality, compliance, security, privacy, accessibility, operational, or release risks to the Senior Manager and accountable owners.

Partner Collaboration & Enablement

• Build effective working relationships with Business Product Owners, Business Solutions Leads, business analysts, technology teams, testers, designers, functional partners, service delivery teams, and support organizations.
• Facilitate test-planning sessions, defect reviews, readiness checkpoints, retrospectives, product reviews, and operating-cadence meetings.
• Provide coaching, templates, guidance, and hands-on support that improve product operations and business testing capability across the team.
• Communicate status, risks, decisions, dependencies, and recommendations clearly across business, technical, and leadership audiences.
• Create a collaborative, outcome-focused environment that balances delivery speed with quality, control, user experience, and sustainable operations.

Qualifications

Education

• Bachelor’s degree in Business, Technology, Information Systems, Product Management, Operations, Quality, or a related field is required.

Required Experience and Skills

• 3+ years of experience in digital product operations, software or business testing, quality assurance, business analysis, release management, product support, or a related discipline.
• Experience supporting digital products or enterprise platforms through planning, requirements, testing, release readiness, launch, stabilization, and ongoing operations.
• Experience developing or coordinating test strategies, plans, scenarios, cases, test data, execution, evidence, defect management, and completion reporting.
• Experience supporting user acceptance testing and working with business testers, Business Product Owners, developers, analysts, and technical testing teams.
• Ability to connect requirements, user stories, acceptance criteria, business processes, and customer journeys to appropriate testing and traceability.
• Working knowledge of agile product delivery, backlog management, release management, change control, defect lifecycle, risk management, and product-performance practices.
• Strong analytical, organizational, facilitation, documentation, and problem-solving skills with attention to accuracy, quality, dependencies, and follow-through.
• Ability to synthesize detailed testing and operational information into concise status, risk, readiness, and decision-oriented communications.
• Ability to manage multiple products, releases, priorities, stakeholders, and deadlines in a large, complex, matrixed organization.
• Proficiency with Microsoft Office and working experience with tools such as Jira, Confluence, Genesys, ServiceNow, test-management tools, reporting platforms, or comparable product-delivery technologies.
• Can work on a mid shift (3pm to 12mn).

Preferred Experience and Skills

• Experience supporting employee service, shared services, digital workplace, customer service, or service management products.
• Experience with ServiceNow products, testing, reporting, release management, Automated Test Framework, or comparable enterprise-platform capabilities.
• Experience coordinating testing across integrated products, business processes, functions, regions, or service-delivery teams.
• Familiarity with accessibility, usability, privacy, security, compliance, data integrity, and operational-readiness considerations in digital product delivery.
• Experience with product analytics, dashboards, quality metrics, defect trends, incident insights, or value-realization reporting.
• Experience contributing to product operating models, governance, standards, templates, communities of practice, or process improvement.
• Agile, business analysis, software testing, quality assurance, product operations, release management, ServiceNow, or related professional certification.

 

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at www.jnj.com.

 

 

Required Skills:

 

 

Preferred Skills:

Business Case Modeling, Coaching, Communication, Goal Attainment, Healthcare Trends, Health Sciences, Laboratory Operations, Market Research, Organizing, Presentation Design, Problem Solving, Product Development, Product Improvements, Product Strategies, Report Writing, Research and Development, Research Proposals, Technical Credibility