Deviation Investigation Supervisor

Deviation Investigation Supervisor

Location: This position is based in our Portsmouth, NH office. The typical work schedule is Monday through Friday, 8:00 AM–5:00 PM EST.

What you will get:

Below you will find a comprehensive summary of the benefits package we offer:

• Performance-related bonus.

• Medical, dental and vision insurance.

• 401(k) matching plan.

• Life insurance, as well as short-term and long-term disability insurance.

• Employee assistance programs.

• Paid time off (PTO).

Compensation for this role will be determined by the candidate’s qualifications, skills, experience, and relevant knowledge.

What you will do:

As a Deviation Investigation Supervisor, you will lead a team of investigators (Level I through Senior II), drive the timely, high-quality completion of deviation investigations while fostering a culture of compliance, accountability, and continuous improvement. You will play a critical leadership role in aligning team performance with departmental and site goals, ensuring adherence to cGMP standards and regulatory expectations.

• Lead and develop a team of deviation investigators (Level I through Senior II), ensuring high-quality, timely completion of investigations

• Assign and manage team workload, aligning resources with business priorities and investigator experience levels

• Provide technical guidance, problem-solving support, and escalation management for complex investigations

• Ensure full compliance with cGMPs, SOPs, and regulatory expectations while promoting a strong quality mindset

• Monitor performance through metrics and KPIs, driving continuous improvement in quality, efficiency, and cycle time

• Partner cross-functionally with Manufacturing, Quality, and other stakeholders to support investigations and deviation reduction

• Facilitate key meetings, including daily management system (DMS), deviation review boards, and cross-functional discussions

• Coach, mentor, and develop employees through 1:1s, performance reviews, and career development planning

• Lead or support projects to improve deviation processes and provide coverage for the Deviation Investigations Manager as needed

What we are looking for:

• Bachelor’s degree in Life Sciences, Engineering, or a related field (advanced degree preferred)

• 6–8+ years of experience in a GMP-regulated environment within Quality Assurance, Quality Systems, or similar

• Prior experience leading, supervising, or mentoring teams, with demonstrated ability to drive performance and accountability

• Strong knowledge of cGMP regulations (FDA, EMA, ICH) and Quality Risk Management principles (ICH Q9)

• Experience conducting risk assessments using tools such as FMEA, HACCP, Fishbone, and What-if analysis

• Proven ability to drive compliant, inspection-ready investigation and risk management solutions

• Strong analytical and problem-solving skills with a data-driven approach

• Experience developing and delivering technical training to support team growth and performance

• Excellent communication and stakeholder management skills across all levels of the organization

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.