Desktop Support Technician (Morristown/Bridgewater)

<meta><h2 style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;text-align:left;padding-left:0px;"><b><strong style="white-space:pre-wrap;">Role Overview</strong></b><span style="white-space:pre-wrap;">&nbsp;</span></h2><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="white-space:pre-wrap;">We’re seeking a</span><b><strong style="white-space:pre-wrap;"> Desktop Support Technician </strong></b><span style="white-space:pre-wrap;">team member to serve as the central escalation point for end-user technology needs, ensuring seamless operation of desktop and help desk services across a rapidly growing, global workforce. Beyond resolving complex technical challenges, the individual in this role will take ownership of refining support processes, standardizing best practices, and implementing tools that drive greater efficiency, reliability, and security across the organization. Acting as both a hands-on problem solver and a visible leader, this person will set the tone for customer-first IT support—balancing technical depth with empathy, communication, and a strong service orientation. The successful candidate will thrive in a fast-paced, high-growth biotech environment, where no two days are the same, and where the ability to prioritize, adapt, and deliver exceptional experiences will directly enable Tenpoint’s mission to advance patient care.</span></p><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><br></p><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="white-space:pre-wrap;">This position is a hybrid role, and you must be located in New Jersey. </span></p><h2 style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;"><b><strong style="white-space:pre-wrap;">Key Responsibilities</strong></b><span style="white-space:pre-wrap;">&nbsp;</span></h2><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Lead and provide hands-on support for IT help desk and desktop operations, ensuring timely resolution of incidents and requests.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Serve as the primary escalation point for complex technical issues across Windows, MacOS, iOS, Microsoft 365, and core business applications.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Supervise and mentor support staff; set expectations for response, resolution, and customer satisfaction.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Manage ticketing workflows, ensuring SLAs and response times are consistently achieved.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Partner with IT leadership to refine policies, procedures, and security best practices.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Support onboarding/offboarding processes, including account provisioning, hardware configuration, and application access.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Maintain accurate asset inventory and ensure systems remain compliant with IT standards.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Coordinate with external vendors and Managed Service Providers as needed to resolve issues and support business continuity.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Provide clear, proactive communication to end users and stakeholders regarding IT issues and resolutions.</span></li></ul><h2 style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;"><b><strong style="white-space:pre-wrap;">Experience</strong></b><span style="white-space:pre-wrap;">&nbsp;</span></h2><h3 style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:14pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:left;padding-left:0px;"><b><strong style="font-size:12pt;white-space:pre-wrap;">Required:</strong></b><span style="font-size:12pt;white-space:pre-wrap;">&nbsp;</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">3-5+ years of experience providing both remote and on-site desktop support for a diverse workforce, ideally in an enterprise or biotech environment.</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Associate’s degree in Information Technology or related discipline (or equivalent experience).</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">CompTIA A+ certification or equivalent experience</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Demonstrated expertise supporting:</span></li><li style="font-size:12pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><ul data-pattern="discCircleSquare" data-depth="2" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;"><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Windows 11, MacOS, and iOS environments</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Microsoft 365, Entra, Intune, and SharePoint</span></li></ul></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:12pt;white-space:pre-wrap;">Must have a dedicated office to work from.</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Strong troubleshooting skills across hardware, operating systems, and networking connectivity.</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Knowledge of security principles and experience applying best practices in a regulated environment.</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Excellent organizational skills with the ability to prioritize multiple tasks in a dynamic environment.</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Exceptional communication and customer service skills; ability to work calmly and effectively under pressure.</span></li></ul><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;"><span style="font-size:12pt;white-space:pre-wrap;">&nbsp;</span><b><strong style="font-size:12pt;white-space:pre-wrap;">Preferred:</strong></b><span style="font-size:12pt;white-space:pre-wrap;">&nbsp;</span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Experience with Okta, Barracuda, and KnowBe4.</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Prior work within biotech, pharma, or other regulated industries.</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Background in vendor management and collaboration with Managed Service Providers.</span></li></ul><h2 style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;"><span style="color:rgb(32,32,34);font-size:15pt;white-space:pre-wrap;">Physical Requirements&nbsp;&amp; Reasonable Accommodation</span></h2><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;">This role is primarily a desk-based job requiring the ability to operate a computer and communicate effectively in a remote work environment. The employee may be required to sit for extended periods, engage in video or phone meetings, and use standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. </span><span style="color:black;font-size:11pt;white-space:pre-wrap;">If you need</span><span style="white-space:pre-wrap;">&nbsp;assistance&nbsp;and/or&nbsp;a reasonable&nbsp;accommodation during the interview process, please let our recruiting team know.   &nbsp;</span></p><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="color:black;font-size:11pt;white-space:pre-wrap;">&nbsp;</span></p><h5 style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0px;margin-top:10px;margin-bottom:4px;padding-left:0px;"><b><strong style="color:black;font-size:15pt;white-space:pre-wrap;">Eq</strong></b><span style="color:black;font-size:15pt;white-space:pre-wrap;">ual Opportunity Employer</span></h5><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="color:black;font-size:11pt;white-space:pre-wrap;">We are an Equal Opportunity Employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by applicable local laws, regulations, and ordinances.</span></p><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="color:black;font-size:11pt;white-space:pre-wrap;">&nbsp;</span></p><h5 style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0px;margin-top:10px;margin-bottom:4px;padding-left:0px;"><b><strong style="color:rgb(32,32,34);font-size:15pt;white-space:pre-wrap;">Salary and Benefits Information</strong></b><span style="color:rgb(32,32,34);font-size:15pt;white-space:pre-wrap;">&nbsp;</span></h5><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;">We know our people are the driving force behind the success of our mission and vision.</span><span style="white-space:pre-wrap;">&nbsp;That’s&nbsp;why we offer a competitive benefit package to attract the&nbsp;very best&nbsp;talent to our team and to take care of our employees and their families.​​​​​​​ Below is a snapshot of our U.S. benefits package for full-time employees.&nbsp;</span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(32,32,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Generous medical, dental, and vision health insurance plans&nbsp;</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(32,32,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Flexible spending accounts for health and dependent care&nbsp;</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(32,32,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Short-term, long-term, and life/AD&amp;D insurance&nbsp;</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(32,32,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Employee Assistance Program&nbsp;</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(32,32,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">20 paid vacation days, 12 paid holidays, and 12 sick days&nbsp;</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(32,32,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">401(k) Retirement Plan with 100% company match up to 4% and immediate vesting&nbsp;</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(32,32,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Hybrid work options&nbsp;</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(32,32,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Wellness Resources&nbsp;</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(32,32,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Stock Options&nbsp;</span></li></ul><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="color:black;font-size:11pt;white-space:pre-wrap;">&nbsp;</span></p><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;">For more information, visit </span><a href="http://www.tenpointtherapeutics.com/" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;"><span style="white-space:pre-wrap;">www.tenpointherapeutics.com</span></a><span style="color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;"> and follow us on </span><a href="https://www.linkedin.com/company/tenpointtherapeutics" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;"><span style="white-space:pre-wrap;">LinkedIn</span></a><span style="color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;">, </span><a href="https://x.com/Tenpoint_Tx" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;"><span style="white-space:pre-wrap;">X</span></a><span style="color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;">, and </span><a href="https://www.instagram.com/tenpointtherapeutics/" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;"><span style="white-space:pre-wrap;">Instagram</span></a><span style="color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;">.</span></p> <meta><h2 style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;text-align:center;padding-left:0px;"><span style="white-space:pre-wrap;">About Tenpoint Therapeutics</span></h2><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="color:rgb(32,32,34);background-color:white;font-size:11pt;white-space:pre-wrap;">Tenpoint Therapeutics is a global, commercial biotechnology company focused on developing groundbreaking treatments to improve vision in the aging eye. Our pipeline includes paradigm-shifting therapeutics for ophthalmic indications with significant unmet medical need, including presbyopia, cataracts, and geographic atrophy.</span></p><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><br><span style="font-size:11pt;white-space:pre-wrap;">Our lead product, </span><span style="color:rgb(32,32,34);background-color:white;font-size:11pt;white-space:pre-wrap;">YUVEZZI™, is the first and only dual-agent eye drop for the treatment of presbyopia in adults and was approved by the FDA on January 28, 2026. Presbyopia, the gradual loss of near vision that typically begins around age 45, affects about two billion people globally and 128 million people in the U.S. YUVEZZI™ is expected to be broadly commercially available in the U.S. in Q2 2026.</span></p>