Delivery Business Systems Analyst

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Job Summary

Summary

We’re looking to add a Delivery Business Systems Analyst in Guadalajara, North (Rotating shifts), reporting to the Business Systems Analyst Manager.

The Business Systems Analyst will serve as the first point of contact between the customer and IT. He will record the occurrence and solution of first-level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented.:

What a typical day looks like:

• Provide Level 2 and Level 3 functional and technical support for manufacturing systems.
• Manage, troubleshoot, and document incidents and solutions.
• Implement permanent solutions and preventive actions to minimize recurring issues.
• Ensure availability and reliability of shop floor control systems.
• Escalate and coordinate resolution of complex issues with vendors and service providers.
• Install, update, and maintain applications and software in production environments.
• Develop tools to improve manufacturing process efficiency.
• Perform proactive activities to prevent IT system disruptions.

• Lead the Manufacturing IT Support team during the assigned shift.
• Coordinate workload, priorities, and SLA compliance.
• Manage team performance, attendance, coaching, and development through Workday.
• Provide technical guidance and escalation support for complex issues.
• Identify training needs and drive continuous improvement initiatives.
• Ensure adequate staffing and inventory levels to support daily operations.

The experience we’re looking to add to our team:

• Completed degree.
• Experience providing L2 and L3 support.
• Experience with databases.
• Experience with networks, operating systems, and servers.
• Previous experience leading teams.
• Knowledge of software development.
• Intermediate English proficiency.
• Availability to work rotating shifts (T1, T2 & T3).

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

JM54

Job Category

IT

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).