Data Quality Specialist

<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>JOB DESCRIPTION:</b></h2><div>We are seeking a detail-oriented and proactive Customer Service Operations &amp; Integration Analyst to manage and support customer service operations for both new and existing patients. This role ensures high-quality service delivery, accurate processing of meter batch data, and resolution of exception tasks. The position also plays a key role in maintaining and generating analytical reports using tools like Power BI and Patient Connect, identifying and resolving integration discrepancies across systems.<br /> </div><div><div><div><div><p>This role requires strong analytical skills, a customer-first mindset, and the ability to collaborate across departments such as Sales, Operations, and IT to ensure seamless data flow and operational efficiency across the ACH platform<br /> </p><p><b>Key Responsibilities:</b></p><ul><li>Manage day-to-day customer service tasks supporting patients.</li><li>Ensure accurate processing of meter batch data and handle Customer Responsibility Agreement exceptions.</li><li>Generate, maintain, and analyze reports using Power BI and Patient Connect to monitor service quality and system performance.</li><li>Identify and resolve data integration issues across platforms such as Patient Connect and Coag Clinic.</li><li>Collaborate with cross-functional teams to troubleshoot and resolve discrepancies in patient data and service workflows.</li><li>Provide insights and recommendations based on data trends to improve operational efficiency.</li><li>Support continuous improvement initiatives by identifying process gaps and proposing solutions.</li><li>Maintain documentation of processes, exceptions, and resolutions for audit and knowledge-sharing purposes.<br /> </li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor’s degree in Business Administration, Healthcare Management, Information Systems, or a related field.</li><li>2–4 years of experience in customer service operations, preferably in a BPO or healthcare support environment.</li><li>Proficiency in Power BI, Excel, and CRM/ERP systems (e.g., Patient Connect, Microsoft Dynamics GP).</li><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Excellent communication and collaboration skills.</li><li>Experience working with cross-functional teams and managing data integration issues is a plus.<br /> </li></ul><p><b>Preferred Skills:</b></p><ul><li>Experience in the US healthcare insurance industry.</li><li>Familiarity with healthcare processes, patient data management, or medical device support.</li><li>Knowledge of data integration tools or middleware platforms.</li><li>Lean or Six Sigma certification is a plus.</li><li>Strong problem-solving skills and attention to detail.<br /> </li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Collaborative and supportive work environment.</li></ul></div></div></div></div><p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><p><b>The base pay for this position is </b></p>N/A<p style="text-align:left"><span>In specific locations, the pay range may vary from the range posted.</span></p><p style="text-align:inherit">     </p><h2><b>JOB FAMILY:</b></h2>Administrative Support<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>DIVISION:</b></h2>HF Heart Failure<p style="text-align:inherit">&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><h2><b>LOCATION:</b></h2>Philippines &gt; Taguig City : Five/Neo Building<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>ADDITIONAL LOCATIONS:</b></h2><p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>WORK SHIFT:</b></h2>Standard<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>TRAVEL:</b></h2>Not specified<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>MEDICAL SURVEILLANCE:</b></h2>Not Applicable<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>SIGNIFICANT WORK ACTIVITIES:</b></h2>Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><p style="text-align:inherit">     </p><p style="text-align:inherit">     </p>