Customer Support Engineer - Image-Guided Therapy - Sydney South NSW

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

Your challenge 

We have a great opportunity for a customer-oriented Field Service Engineer to join our team based in NSW South. You will be working with our Image-Guided Therapy product portfolio and will be responsible for servicing Sydney South including Illawarra when required.

This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

Responsibilities include:

• Working collaboratively with the wider organisation to provide exceptional service to our customers.  Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades. 

• Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support). 

• Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.  

• Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.

• Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology. 

• Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support. 

You will bring

• Previous experience in customer-facing service engineering roles. While familiarity with medical equipment like Xray, CT is desirable, candidates from various industries are welcome.

• A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defence Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics.

• Restricted Electrical Licence is highly regarded

• Strong IT skills, and the ability to work in a fast-paced environment

• You will also need to hold a full AU driver’s license and already have Australian working rights.

• Please note: Police checks will be required during the onboarding process

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.