Customer Solutions Manager

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

The Customer Solutions Manager (CSM) is operational, responsible for executing marketing activities in countries, and feeds the marketing team with local insights and opportunities. This role serves as experts in the local market and are able to use insight including real-world data, and quantitative and qualitative research to analyze the market and by that take data-driven decisions.  The CSM should complement the TAS’s by engaging with thought leaders and other important external stakeholders possessing a deep understanding of the customer  and patient journeys.

The role is office based, with an expectation of at least 30% of the time spent on external activities to get a broad understanding of the oncology landscape within the country.

The Customer Solution Manager reports to the Nordic Marketing Strategy Lead.

Key responsibilities

• Operational role, responsible for executing marketing activities in the country
• Serve as the local market expert, gaining insight and understanding of the evolving oncology market in the local country (incl. competitive landscape, regulatory/access evolvements, important stakeholders/stakeholder networks)
• Be able to understand how to use different data sources including real-world data, and use analytical tools (AI) to analyze market potential, including risks and opportunities
• Work closely with the Nordic Brand Leads to evaluate and optimize customer impact of omni-channel activities for different customer segments (increase customer impact with the right message to the right customer at the right time in the right channel)
• Demonstrate the ability to understand the local patient flow and customer journey within our key prioritized areas to optimize our performance (find leverage points)
• Work closely with the cross-functional team to uncover local barriers, risks, and opportunities and find solutions on how to mitigate challenges and drive opportunities to maximize business opportunities.

Key competencies

• Connector and Networker
  • High ability to build strong relationships with different external stakeholders
  • Curiosity to learn and understand different aspects of the local oncology market
  • Learn from the other Nordic countries to find similarities or differences that need to be addressed
  • Represent BMS at external arenas focusing on the oncology market landscape
  • Proactively sharing insights and knowledge
  • Transparent
  • Looking for solutions
  • Scientific agility

• Excellent Communication and interpersonal abilities to collaborate across multifunctional teams
• Financial and Business Acumen
• Knowledge of real-world data sources and tools, and how to use this to support business needs
• Analytical skills
• Use AI tools for stronger data-driven decisions
• Organizational skills and the capacity to prioritize multiple projects in a dynamic environment

Required Qualifications and Experience

• Expertise in Customer Journeys (Patients, HCPs, Payors & Policymakers)
• Able to deliver against Performance Objectives
• Positive mindset
• Have shown ability to adapt to changes
• Working in the pharma industry, or have knowledge about the pharma environment in the local country
• Experience from pharma industry is positive but not absolute for the position
• Proficient in English and knowing at least one of the Nordic languages
• Bachelor`s degree (Life Science, Business, Marketing) required; advanced degree (MBA, MSc, PhD) a plus

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1602776 : Customer Solutions Manager