Customer Services Administrator - Pharmaceuticals

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

We are seeking a highly organised and detail-oriented Customer Services Administrator to co-ordinate our internal anaesthetic vaporisor loan pool.  This is primarily an administrative customer service role, which will include:

• Liaising with customers, couriers, and colleagues (both locally and internationally) to ensure seamless communication and efficient operations
• Stock and inventory management
• Contacting third parties to arrange recertifications and repairs
• Hardware tracking – ensure all our systems correctly record the locations of devices
• Work order creation, management, closure
• Internal and external audits

There is also an option to support with the warehouse operations including packaging, deliveries, and decontamination.

Education and experience

• Minimum of 2 years of administration or customer service experience
• Proficiency in Microsoft Office, particularly with Microsoft Excel for use with reporting (VLOOKUPS, pivot tables etc)

Qualifications and skills

• Excellent communication skills
• Ability to switch quickly between tasks and processes
• Embrace and adhere with all Quality and EHS (Environmental Health and Safety) elements.
• Strong organisation and time management skills
• Attention to detail required
• Strong computer skills, and able to learn new systems quickly
• If desired, small portion of role will involve manual handling such as packaging, decontamination, moving of beds/hoists/tables, accepting and loading deliveries etc

What are some of the benefits of working at Baxter?

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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