Description

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionYour role as a Customer Service Specialist I for the FCP Custom & Bulk business is to ensure a smooth customer experience from opportunity initiation to customer enquiry. You will collaborate closely with internal teams and help customers contribute to a healthier, cleaner, and safer world. This position is a crucial role in our business operations and customer happiness.Essential Job Functions and Accountabilities<ul><li>Play a vital role in building customer allegiance and provide an outstanding customer experience to new and existing customers and distributors.</li><li>Provide quotes to the Commercial Sales Team and/or direct to the Customer.</li><li>Review, prioritize, and complete sales orders for the assigned region.</li><li>Monitor progress of order fulfillment and provide proactive updates regarding order status and concerns to customers.</li><li>Maintain customer information and engage with ERP systems.</li><li>Collaborate with Operations, Sales, Finance, and Service teams to ensure customer needs are responded to in a timely manner.</li><li>Attend standup meetings to discuss roadblocks in getting customers the products that were requested.</li><li>Handle customer questions that come in after order placement.</li><li>Be a subject matter expert for your customers in the region and provide backup support to other team members as required.</li><li>Embrace the PPI business system to drive improvements to processes within the EMEA based team.</li><li></li></ul>Minimum Requirements / Qualifications<ul><li>Commercial or Scientific education preferred.</li><li>Experience working in a global environment.</li><li>Experience collaborating with customers and commercial teams amongst other collaborators and partners.</li><li>Proficiency in using ERP systems and Salesforce.</li><li>Outstanding organization skills and attention to detail.</li><li>Strong interpersonal communication and collaboration skills (both verbal and written).</li><li>Strong understanding of Microsoft Office Suite.</li><li>Clear understanding and practices customer centric approaches.</li><li>Command of the English language (interpretation, writing, and speaking).</li><li>Apply the Thermo Fisher Scientific 4i values in daily work – Integrity, Intensity, Innovation, and Involvement.</li></ul>Compensation and BenefitsThe hourly pay range estimated for this position based in Massachusetts is $22.00–$32.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:<ul><li>A choice of national medical and dental plans, and a national vision plan, including health incentive programs</li><li>Employee assistance and family support programs, including commuter benefits and tuition reimbursement</li><li>At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy</li><li>Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan</li><li>Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount</li></ul>For more information on our benefits, please visit: <a href="https://jobs.thermofisher.com/global/en/total-rewards" target="_blank">https://jobs.thermofisher.com/global/en/total-rewards</a>