Customer Service Specialist

Fixed-Term contract till end of September 2027

We manufacture and supply reliable, high-quality medicines and vaccines to meet patients’ needs and drive our performance.
Our network of 37 medicines and vaccines manufacturing sites delivered 1.7 billion packs of medicines and 409 million vaccine doses in 2024 to help make a positive impact on the health of millions of people. Our supply chain is not just core to our operations; it’s vital to bringing our innovations to patients as quickly, efficiently and effectively as possible. Technology is transforming how we manufacture medicines and vaccines, enabling us to increase the speed, quality and scale of product supply.
We need the very best minds and capability to help us on our journey to make more complex products, harnessing the power of smart manufacturing technologies including robotics, digital solutions and artificial intelligence to deliver for patients.

You will deliver high-quality customer service to customers and internal partners across Poland and selected European markets. You will process and manage orders, resolve inquiries, and work closely with supply chain, quality, and sales teams. We value clear communicators who take ownership, act with care, and help others succeed. This role offers career growth, real operational impact, and the chance to contribute to GSK’s mission of uniting science, technology and talent to get ahead of disease together.

Key Responsibilities:

• Manage customer inquiries and process orders end-to-end to ensure accurate and timely delivery.

• Support for sales activities.

• Build and maintain strong relationships with external clients (e.g. pharmacies, vaccination points, hospitals, wholesalers) and internal partners.

• Liaise with warehousing, distribution functions and relevant external partners as to supply planning.

• Follow and improve customer service and logistics procedures, including master data and supply issue handling.

• Report safety or quality concerns, including suspected adverse events and quality complaints, according to local processes.

• Support Good Distribution Practice activities and assist in product suspension or withdrawal processes when required.

• Engage in continuous process improvement activities.

Basic Qualifications:

• Minimum 2 years of customer service, call center, order management, or logistics experience.

• Willingness to provide excellent customer service.

• Great people and communication skills.

• Continuous improvement mindset.

• Ability to influence and drive excellent business relationships and networking.

• Proficiency in MS Office, especially Excel.

• Knowledge of SAP and English are an added advantage.

Work Model:
This role follows a hybrid working model, with 2–3 days per week in the office located in Poland.

Why GSK?

• Career at one of the leading global healthcare companies.

• Contract of employment.

• Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit).

• Life insurance and pension plan.

• Private medical package with additional preventive healthcare services for employees and their eligible counterparts.

• Sports cards (Multisport).

• Possibilities of development within the role and company’s structure.

• Personalized learning approach (mentoring, online training’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external training).

• Extensive support of work life balance (flexible working solutions, short Fridays option, health & well-being activities).

• Supportive community and integration events.

• Modern office with creative rooms, fresh fruits everyday.

• Free car and bike parking, locker rooms and showers.

#LI-GSK #LI-HYBRID

The annual base salary in Poland for new hires in this position ranges from PLN 84,000 to PLN 140,000 gross, taking into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. Depending on the role and internal policies, the position may also be eligible for a bonus (if applicable and based on defined, non-discretionary criteria) and/or awards for exceptional performance (granted at the employer’s discretion). All statutory benefits will be maintained in accordance with Polish law. Other benefits may also be offered, which may include private healthcare, additional paid days off, life insurance, private pension plan and fully paid parental leave & care of family member leave. More detailed information on the total reward package applicable to your role will be supplied during the recruitment process. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the market rate for the role.

As an Inclusive employer, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at pl.recruitment-adjustments@gsk.com to discuss your needs.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

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