Customer Service Specialist

The Customer Service Specialist, Mining supports customer accounts within the Mining business by coordinating order processing, production documentation, shipping activities, inventory needs, and related administrative support. This role partners with customers and internal production, distribution, and project teams to help ensure orders are processed accurately, customer requirements are addressed, and products are delivered in a timely manner. The position also maintains accurate records and provides day-to-day support for assigned customer accounts.

WHAT WE'RE LOOKING FOR

• 1-3 years Customer Service experience
• High school diploma or GED required.
• Experience with SAP, C4C is preferred.
• Previous customer service, order management, administrative, manufacturing, or distribution experience preferred.
• Basic working knowledge of Microsoft Office applications.
• Effective written and verbal communication skills.
• Strong organizational and attention-to-detail skills.
• Ability to work independently and collaboratively across teams.
• Ability to manage multiple priorities and meet established deadlines.
• Strong customer-service and problem-solving skills.
• Ability to maintain accurate records and follow established processes and procedures.

HOW YOU WILL THRIVE

• Sales orders entry
• Prepare and print order-specific documents, labels, and shipping materials.
• Coordinate with internal teams to prioritize orders and support customer requirements.
• Respond to production, distribution, order status, and delivery inquiries.
• Coordinate and support customer inventory counts, as needed.
• Monitor daily order activity to support requested delivery dates and customer commitments.
• Coordinate shipping activities for assigned accounts to support accurate and timely delivery.
• Maintain required records and filing, including production work orders and shipment documentation.
• Provide general administrative and operational support to Project Managers and other internal partners.
• Provide process guidance and support to associates involved with assigned customer accounts, as needed.
• Perform other duties as assigned.

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Although the associate primarily works in an office environment, while performing the duties of this job, the associate can be exposed to an industrial warehouse environment.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
A frequent volume of work and deadlines impose strain on a routine basis.
Some physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. but can be up to 50 lbs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.