Customer Service Sales Specialist (18 months fix term contract)

Job Title

Customer Service Sales Specialist (18 months fix term contract)

Job Description

As a Customer Service Sales Specialist, you will drive and grow our service business across Finland. This is a highly visible, customer‑facing role combining technical credibility with commercial ownership.

In this role, you will work closely with customers, biomedical departments, and our sales and service teams to develop long‑term service partnerships across Imaging, IGT and Ultrasound solutions.

Your role:

• Lead the Service sales cycles end‑to‑end, collaborating cross‑functionally to deliver compelling value propositions, whilst securing renewals and win‑backs

• Acts as a partner with customers (incl. clinical- and biomedical- departments) translating business and clinical needs into differentiated, value‑based, service solutions.

• Participate in and conduct customer service review meetings

• Embeds commercial excellence through a data‑led approach, using market insights, with CRM excellence and performance analytics, to support qualitative decision making and with this cater for growth and high contract penetration.

• Collaborate closely with Sales (Key Account Managers and Account Managers), Business Managers and Service Delivery Management with focus on Imaging, IGT and Ultrasound. The role also includes collaboration on Monitoring

You’re the right fit if you have:

• A strong sales mindset, with 3-5 years of experience in sales or service sales

• Technical background or previous exposure from a medical equipment or hospital environment

• Proven ability to be customer‑facing, proactive, and relationship‑driven, enjoying on‑site customer interaction and ownership of customer discussions

• Experience or clear capability to own and grow the customer service business, balancing technical understanding with commercial responsibility in a hybrid role

• The ability to work independently across a territory, including willingness to travel as required, combined with strong communication skills and fluency in English and Finnish (verbal and written)

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is classified as a field role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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