Customer Service Representative Domestic

We are seeking a motivated and detail-oriented Customer Service Representative to join our team. In this role, you’ll serve as the primary point of contact for our domestic customers, ensuring their inquiries, orders, and concerns are handled promptly and professionally. Key Responsibilities: Build and maintain professional relationships with domestic customer accounts. Respond to customer inquiries via phone, email, or other channels in a timely and courteous manner. Process quotations, purchase orders, and claims accurately. Update customers, sales reps, and internal stakeholders on order status and changes. Interpret and enter technical drawings into the system as required. Recommend appropriate products and services based on customer needs. Collaborate with management to grow and maintain customer accounts. Maintain accurate and organized records of customer interactions. Note: This list is not exhaustive. Additional duties may be assigned as needed.