Customer Service Representative – Cardiac Rhythm Management (Mississauga)

<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>JOB DESCRIPTION:</b></h2><p></p><p><b>About Abbott</b></p><p></p><p>Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.</p><p></p><p><b>Working at Abbott </b></p><p></p><p>At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:</p><ul><li>Career development with an international company where you can grow the career you dream of.</li><li>A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li><li>A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li><li>We offer flexible work policies that allow a healthy balance between personal and professional life.</li><li>We invest in the development of our employees through training and growth opportunities .</li><li>We foster an environment where every voice is heard and valued.</li></ul><p></p><p><b>The Opportunity </b></p><p></p><p>This position works out of our Mississauga office in the Cardiac Rhythm Management division and requires on‑site presence four days per week, with the option to work remotely one day.</p><p></p><p>As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.</p><p></p><p><b>What You’ll Do </b></p><ul><li>Promotes Customer Satisfaction – Build Strong Customer Relationships</li><li>Efficiently answers in bound calls from customers and sales force</li><li>Identifies customer needs and most effective method of meeting those needs</li><li>Respond promptly to customer inquiries and requests</li><li>Promotes good relationships with external and internal customers</li><li>Displays active awareness and concern for the customer</li><li>Participates actively in domestic product distribution and returns</li><li>Processes customer orders and returns in accordance with established procedures</li><li>Trace’s shipments and advises of order status</li><li>Research and processes credit requests</li><li>Supports the sales teams</li><li>Participates in improving quality and productivity</li><li>Adheres to procedure and quality standards</li><li>Backs up other customer service representatives</li><li>Works efficiently with others to meet objectives of the group and company</li><li>Participates in special projects and other duties related to customer service and sales administration as requested</li><li>Employee will be vigilant and responsible to keep themselves current with all company procedures that apply to their job function</li></ul><p></p><p><b>Required Qualifications</b></p><ul><li>Completed college degree</li><li>1 to 3 years of relevant experience</li><li>Proven high level of interpersonal and communication skills</li><li>Knowledge of MS Office specifically Word, Excel and PowerPoint</li><li>Knowledge of the SAP environment</li><li>Demonstrates good mathematical, record keeping, organizational and problem solving skills</li><li>Strong general knowledge of order processing techniques and material distribution process</li><li>General knowledge of shipping/receiving processing techniques</li><li>Demonstrates ability to handle multiple tasks and consistently meet deadlines</li><li>Demonstrates commitment to provide quality service to the customer and active awareness of customer needs</li></ul><p></p><p>Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.</p><p></p><p>Connect with us at <a href="http://www.abbott.com/" target="_blank">www.abbott.com</a>, on Facebook at <a href="http://www.facebook.com/Abbott" target="_blank">www.facebook.com/Abbott</a> and on Twitter &#64;AbbottNews and &#64;AbbottGlobal.</p><p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><p><b>The base pay for this position is </b></p>N/A<p style="text-align:left"><span>In specific locations, the pay range may vary from the range posted.</span></p><p style="text-align:inherit">     </p><h2><b>JOB FAMILY:</b></h2>Customer Service<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>DIVISION:</b></h2>CRM Cardiac Rhythm Management<p style="text-align:inherit">&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><h2><b>LOCATION:</b></h2>Canada &gt; Mississauga : 6975 Creditview Rd #1<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>ADDITIONAL LOCATIONS:</b></h2><p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>WORK SHIFT:</b></h2>Standard<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>TRAVEL:</b></h2>No<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>MEDICAL SURVEILLANCE:</b></h2>No<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><h2><b>SIGNIFICANT WORK ACTIVITIES:</b></h2>Not Applicable<p style="text-align:inherit">&nbsp; &nbsp; &nbsp;</p><p style="text-align:inherit">     </p><p style="text-align:inherit">     </p>