Customer Service Representative

<p style="text-align:left"><b>Work Schedule</b></p>Standard (Mon-Fri)<p style="text-align:inherit"></p><p style="text-align:left"><b>Environmental Conditions</b></p>Office<p style="text-align:inherit"></p><p style="text-align:left"><b><u>Job Description</u></b></p><p style="text-align:inherit"></p><p><b>Working Hours:</b></p><ul><li><p><b><span>8-hour shift scheduled anytime between 5:00 a.m. and 8:00 p.m., Monday to Friday</span></b><span>, based on business needs.</span></p></li><li><p><span>This role requires working <b>100% onsite during the first 6 months, </b>and continuing onsite presence depends on business needs. </span></p></li></ul><p></p><h2>Key Responsibilities:</h2><ul><li><p>Provide outstanding customer service in invoicing, administration, order management, quotations, and master data.</p></li><li><p>Handle partner concerns and complex customer requirements, working strictly within guidelines and collaborating with sales, distribution, and finance teams to resolve issues.</p></li><li><p>Become proficient in Customer Relationship Management systems.</p></li><li><p>Adhere to company policies, operational regulations, and training guidelines.</p></li><li><p>Meet key performance indicators and engage in initiatives to improve efficiency and productivity.</p></li><li><p>Contribute to projects and assignments that align with business expectations.</p></li><li><p>Maintain high data accuracy and quality, and participate in training development.</p></li><li><p>Use daily customer service reports to assess and direct activities.</p></li><li><p>Participate in cross-training and support activities during peak seasons.</p></li></ul><p></p><h2>Skills:</h2><ul><li><p>High integrity and compliance.</p></li><li><p>Strong problem-solving and multitasking abilities.</p></li><li><p>Self-motivated, enthusiastic, and a great teammate.</p></li><li><p>Proficient written and verbal communication.</p></li><li><p>Excellent organizational skills and workload prioritization.</p></li><li><p>Initiative in daily tasks and problem-solving.</p></li><li><p>Proficient Microsoft Office user.</p></li></ul><p></p><h2>Experience:</h2><ul><li><p>0 years of customer service experience in an SSC/multinational environment required.</p></li></ul><p></p><h2>Education:</h2><ul><li><p>Requirement includes a high school diploma or relevant experience</p></li></ul><p></p><h2>Working Conditions:</h2><ul><li><p>Repetitive typing and regular computer use.</p></li><li><p>Typical office environment physical demands.</p></li></ul><p></p><p>Join us at Thermo Fisher Scientific, where you can effectively apply your skills and advance your career in a diverse and inclusive work environment!</p><p></p><p></p><p></p><p></p>