Customer Service Representative

The actual location of this job is in Colmar, France. Relocation assistance is available for eligible candidates and their families, if needed.

We are looking for a Customer Service Representative:

What you will get:

• An agile career and dynamic working culture.

• An inclusive and ethical workplace.

• Compensation programs that recognize high performance.

• A variety of benefits dependent on role and location.

The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits.

What you will do

• Manage the full customer order lifecycle, ensuring accurate specifications, lead times, and on‑time delivery through close collaboration with Supply Chain and Master Data.

• Serve as the primary customer contact, providing timely support on orders, inquiries, credit matters, and product information.

• Coordinate New Product Development activities, including specifications, artwork, approvals, and first commercial orders.

• Handle and resolve customer complaints in partnership with QA and Sales, ensuring clear communication and preventive actions.

• Support Sales and Marketing with business intelligence, pricing validation, forecasting insights, and year‑end rebate coordination.

• Maintain up‑to‑date customer data, forecasts, documentation, and market insights to support internal and external stakeholders.

• Build strong cross‑functional partnerships across Sales, Planning, Logistics, QA, Finance, Marketing, and Operations.

What we are looking for

• 3–5 years of experience in Customer Service, Order Management, Supply Chain, or related commercial operational roles, preferably in a regulated B2B or manufacturing environment.

• Strong communication and problem‑solving skills, with the ability to manage multiple priorities and drive customer satisfaction.

• Experience with ERP systems (SAP preferred); familiarity with master data and forecasting processes is an advantage.

• Bachelor’s degree in Business or a related field (or equivalent relevant experience).

• Ability to collaborate effectively across functions and build strong customer relationships.

• Business‑fluent in English and French; additional languages are a plus.

• A proactive mindset with high attention to detail and ownership for results.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.